Vanesa Beharova
City Centre , Birmingham,West Midlands
Summary
A multi-skilled and efficient individual with a track record of ensuring the smooth and orderly flow of manufacturing and production activities. Accustomed to working in the production and warehouse environment, as well as in the busy coffee shop and in the kitchen area. Able to follow standard operating procedures and work in a methodical and tidy manner. Effective Student committed to learning, developing skills in Business & Tourism and Business Administration and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Hardworking student with good study skills, strong academic record and readiness to take on demanding assignments. Applies education and personal talents to learn new subjects in detail and delve into challenging topics. Learns quickly and brings advanced , Microsoft Office , Microsoft PowerPoint , Microsoft WORD , MICROSOFT EXCEL abilities. ETC . Organised individual dedicated to delivering quality clerical support for diverse needs. Skilled in digital file management with outstanding attention to detail in maintaining records. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Student
Canterbury Christ Church University
Birmingham
09.2022 - Current
- Attended study group every week to share knowledge and prepare for examinations.
- Tutored struggling students to improve understanding and performance in Business & Tourism.
- Made substantial contributions to group projects, furthering learning and helping team complete objectives.
- Studied internationally in GBS global banking school, widening cultural, linguistic and subject knowledge.
- Supported school sports as energetic audience member and team fan.
- Completed assignments, special projects and group work on time and achieved good marks.
- Drew on understanding of key markets to push development of business strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Updated sales strategies using data to improve standard team practices.
- Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
- Applied stakeholder management expertise to serve as primary interface between business and clients.
- Researched and developed cost-effective travel itineraries, exceeding customer expectations.
- Sourced products and destinations to meet customer demand for tailor-made travel and sustainable tourism.
- Established work plans and objectives for boosting agency bookings and revenue.
- Conducted training sessions to update staff on tourism trends and destinations.
- Trained travel consultants to use booking systems, decreasing reservation time.
- Negotiated favourable contract terms with partners, reducing travel programme costs.
- Boosted customer savings by sourcing affordable rates for accommodation, car rental and tour services.
- Analysed and prepared reports on travel spend for budget planning purposes.
Housekeeper
Hotel Novotel
Birmingham
01.2022 - 05.2022
- Meticulously vacuumed, dusted and tidied guest rooms.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Delivered faultless cleanliness standards and exceptional guest care.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Supported staff maintaining clean environment and confidentiality during public and private events and conferences.
- Cleaned and maintained sauna and steam room for all day use.
Care Worker (Homecare)
St. Davids Residential Care Home
Rhyl , Denbighshire
08.2020 - 12.2021
- Denbighshire
- Duties : supporting people with social and physical activities & booking and going with people to appointments : helping with personal care such as support with showering and dressing etc. supporting people with eating and drinking
- Established trust by building meaningful rapport with service users and their families.
- Cared for and prevented pressure ulcers through medications .
- Assisted clients in safe and appropriate use of mobility equipment such as hand stand and HOIST .
- Preparing nutritional meals daily and provided mealtime assistance according to clients' needs.
- Managed diverse daily wellbeing duties, from activity planning to mobility support.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Picked up client shopping and prescriptions.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Transported and accompanied clients to appointments.
Student / BUSINESS ADMINISTRATION
Grŵp Llandrillo Menai
Rhyl , WALES, Denbighshire
02.2021 - 07.2021
- Attended study group every time to share knowledge and prepare for examinations.
- Tutored struggling students to improve understanding and performance in Business & Tourism.
- Supported school sports as energetic audience member and team fan.
- Completed assignments, special projects and group work on time and achieved good marks.
- Acted as main contact for internal and external clients.
- Ordered office supplies and researched new deals and suppliers.
- Made travel arrangements and booked accommodation for staff members.
- Prepared, reviewed and submitted team expense reports.
- Received, sorted and distributed incoming mail.
- Researched, analysed and summarised data for research.
- Spearheaded school curriculum and maintained quality standards.
- Designed and managed educational programs suitable for student needs.
- Asked intelligent questions during class discussions, contributing to group learning.
- Met with instructor outside classroom hours to ask pointed questions and resolve concerns.
- Completed and filed compliance administration.
- Arranged staff travel bookings and communicated clear, accurate itineraries.
- Kept CRM updated with bookings made by team in timely fashion.
- Collected and analysed data, providing regular reports comparing business performance with targets.
Care Assistant
Denbighshire - Rhyl
05.2019 - 08.2020
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Minimised care continuity issues by keeping thorough, accurate records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Factory Worker Cheshire
Advanced Medical Solution Advanced Medical Solution Ltd
Winsford, Cheshire
01.2019 - 12.2019
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Controlled factory equipment to exceed daily production targets.
- Carefully loaded items for shipping, stacking securely to minimise product damage.
- Supported stable production lines by preparing orders with precision and high accuracy.
- Created top-quality products by following strict standards and specifications.
- Manually loaded, unloaded and manoeuvred bulky goods, safely lifting and transporting heavy loads.
- Introduced improved picking and packing methods, successfully reducing dispatch turnaround times.
- Inspected goods ahead of dispatch, minimising delivery errors.
- Guaranteed customer satisfaction, inspecting finished products for quality and adherence to specifications.
- Used established assembly instructions to accurately complete jobs.
- Repaired, modified and maintained equipment.
- Maintained strict quality requirements using scales, callipers and micrometres.
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
- Optimised packing quality by feeding materials into production machines in line with machine operating manual.
- Measured work piece dimensions to determine machine operation accuracy.
Waitress
https://www.bing.com/ck/a?!&&p=0632876d8f731e86Jml
Rhyl, Denbighshire
07.2016 - 10.2018
- Walking about with the spoon knife and fork to make the plates white and shiny , giving customers the hot serve plates on their table and welcomed them to the place !!í ¼í½´If customers need anything I donât hesitate and call the chefs and theyâll everyone what has to or needs to be done regardless on whose turn it is
- Keep tidy and tidy up all the time , water spray dishwashing the pot wash dishes
- Clean the place from the inside the front and behind the back of the kitchen and help with desserts
- Giving soft or alcoholic beverages to customers at the restaurant.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Enforced social distancing policies to maximise safety of staff and customers.
- Provided menu and offered recommendations to complement dining experience.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Greeted and escorted guests to tables.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Used upselling methods featuring specials to complement dishes.
- Informed kitchen staff regarding order and requirements.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Refused drinks service to guests without appropriate proof of age.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Coffee Shop Assistant
Marston's
Rhyl, Denbighshire
01.2018 - 08.2018
- Refilling salt, pepper and sugar containers and making sure there are sauces, napkins and cutlery available for customers
- Managed complex seating schedules and coordinated food and beverage service for high-volume private events.
- Arranging and restocking display counters with cold drinks and pre-packed food
- Collecting food from the kitchen and returning empty dishes
- Preparing hot and cold sandwiches and simple salads
- Dealing with customer queries, requests and problems
- Taking payments and operating a till
- Helping with general cleaning and tidying around the kitchen and counters, tray and waste collection points, tables, floors and toilets
Production Line Worker
Abergele, Bottled Water Factory
Abergele, Conwy
10.2016 - 11.2016
- Adjusted equipment to maintain optimal performance.
- Analysed test results and adjusted equipment to disinfect and deodorise water.
- Observed equipment operation to detect and report malfunctions.
- Executed incineration processes in accordance with safety regulations.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Used production line equipment such as air power tools, torque drivers and automated punch machines.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Independently operated production line equipment.
Education
Certificate of Higher Education - Business & Tourism
GBS - Global Banking School University Birmingham permanent
Birmingham 09.2023 -
BSc (Hons) - Business and Tourism
Canterbury Christ Church University
Canterbury /2023 -
Administration Assistant course - Business Administration Level 2
Administration College Business & Administration
Rhyl, Denbighshire /2020 -
Degree BSc (Hons) - Business and Tourism Management
GLOBAL APPLIED KNOWLEDGE
BirminghamSkills
- Good practical and manual skills
- Ability to work quickly and methodically
- Ability to concentrate while doing repetitive tasks
- Happy and fast teamwork can be handle with positivity and good communication skills
- Skills with computers offices downloads
- Microsoft Excel and Microsoft Word , Microsoft Office and
- Power Point Spreadsheet and Excel
- Typing
- Email communications
- Creating and managing spreadsheets
- Using databases
- Working with word processing documents
- Online research
- Skills
- Microsoft Powerpoint (1 year)
- Spreadsheet sheets (1 year)
- Computer skills (2 years)
- Basic maths (1 year)
- Microsoft Excel (1 year)
- Microsoft Word (2 years)
- Microsoft Access (2 years)
- English (3 years)
- Performance improvement
- Learning assessments
- Field trip planning
- Event organization
- Social Media Management
- Microsoft Office Suite
- Written Communication
- Administrative support
- PPE Compliance
- Self-Motivated
- Good practical and manual skills
- Childcare (2 years)
- Spreadsheet (2 years)
- Cognitive, Confident, Cultural, Constructive, Communicative, Civic, Critical, and Creative (2 years)
- Google Chrome (1 year)
- Windows (1 year)
- Research
- Active Listening
- Public relations
- Leadership
- Customer-focused
- Time management6
- Communication skills
Certification
⢠Customer Service
⢠Call Center
⢠Customer Support
⢠Report writing (Less than 1 year)
Languages
⢠English - Expert
⢠Czech - Expert
Interests
I am interested in studying , working , learning & teaching . I have experienced with Disabilities and special needs . I am very active passionate and open for new challenges , I enjoy life with the best interest . I like to be helpful and concentrated . I like art , books , music . I have religious believe. I am nice and good going I am very motivated .
Additional Information
- Willing to relocate: Anywhere, Personal Details Driver's License: AM, Buses, Cars, Mopeds, Motorcycles, Other , Eligible to work in the UK: Yes
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
You learn to speak by speaking, to study by studying, to run by running, to work by working; in just the same way, you learn to love by loving.
Saint Francis de Sales
Timeline
Certificate of Higher Education - Business & Tourism
GBS - Global Banking School University Birmingham permanent
09.2023 -
Student
Canterbury Christ Church University
09.2022 - Current
Housekeeper
Hotel Novotel
01.2022 - 05.2022
Student / BUSINESS ADMINISTRATION
Grŵp Llandrillo Menai
02.2021 - 07.2021
Care Worker (Homecare)
St. Davids Residential Care Home
08.2020 - 12.2021
Care Assistant
Denbighshire - Rhyl
05.2019 - 08.2020
Factory Worker Cheshire
Advanced Medical Solution Advanced Medical Solution Ltd
01.2019 - 12.2019
Coffee Shop Assistant
Marston's
01.2018 - 08.2018
Production Line Worker
Abergele, Bottled Water Factory
10.2016 - 11.2016
Waitress
https://www.bing.com/ck/a?!&&p=0632876d8f731e86Jml
07.2016 - 10.2018
BSc (Hons) - Business and Tourism
Canterbury Christ Church University
/2023 -
Administration Assistant course - Business Administration Level 2
Administration College Business & Administration
/2020 -
Degree BSc (Hons) - Business and Tourism Management
GLOBAL APPLIED KNOWLEDGE
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