Vandreas Richards

Key Achievements

Two office moves

Office Fit out within a month

Scaling the business from 40 employee's to over 250+ employees at its height

Created a community hub

Working with Exec Committee on Due Diligence

Raising over £6,000 in cash for the company with old assets during office move

Helping to raise over £20,000 from I.T procurement to external vendors

Two successful rounds of due diligence, working with the Chief of Staff (direct report) during investment rounds

Duties

• Complex decision making regarding disciplinary action, role management and recruitment etc
• Managed three property sites: - White city, Covent Garden and Chelsea Westminster during the scale up; a start up to a SME
• Engage all sites within community engagement, wellbeing days, lunch and learns, company meetings and facilitate any concerns from each site to senior management
• Leading bi-annual management appraisal meetings and 360 evaluations
• Mental health and wellbeing engagement (First Aider, Mental Health First Aider & H&S officer)
• I.T and company technology asset co-management
• Full employee lifecycle management, onboarding and offboarding
• Company benefits management
• Contractor and Vendor management
• Executive assistance to C-Suite
• Direct line management of Office Coordinator and Junior I.T Engineer
• Social and Events management
• Budget and Office expenses management
• Supplier management – PO's, invoices, contracts, procurement
• General office and facilities management, working with building management and relaying with landlords on the upkeep of the building or any changes
• Office relocation, sourcing, and vetting
• Collaborating with stakeholders on talent recruitment and employee relations in line with company strategy
• Launching and maintaining HRIS system
• Visa Sponsorship management
• Keeping up to date with Employment Laws and any current updates within HR
• Build and maintain procedures and risk assessments in line with health and safety regulations
• Booking travel and organising itineraries

• Working as Brand Ambassador for the Hotel
• Welcoming the guests and corporate attendees for events being the first point of contact: - the main point of contact for all in-house and external guest queries and requests
• Completing Front Office administration tasks
• Promoting the hotel, food and drink outlets, and the hotel services always
• Upselling all Supplements, rooms, and conference rooms
• Working alongside all departments in events and sales as well as The Rooftop St' James' terrace; taking internal and external bookings and relaying with the events and sales teams
• Working alongside reservations to help balance the hotels revenue, increasing sales by 40%
• Consulting with all departments and ensure swift and efficient communication & and assisting them when necessary
• Tagging and storing all incoming deliveries, QC all for said departments
• Ensuring all relevant feedback from guests is dealt with; 90%+ positive feedback in every quarter.
• Conducting CRM procedures
• Working closely with the operations manager, performing office and administrative duties
• Working closely with the Hotel Goods Manager, confirming deliveries, and helping stock and store them for internal and external usage
• Ensuring all guests and rooms are financially up to date – balancing the high balance
• Managing the reception float as well as reconciling any petty cash with the Duty Manager and Finance department
• Carrying shift banking spreadsheets for the team float banking as well as any cash handling (paid outs and deposits)

• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Managing any guest complaints and/or remarks; provides a response as soon as possible, respecting the Accor hotels 15-minute contract
• Helping meet the department's quantitative targets by carrying out sales initiatives
• Promotes the range of services offered by the hotel to increase sales
• Ensuring that all the documents, products and provisions needed for the department and/or guests are available and up to date
• Managing reservations and bookings online and directly
• Preparing and serving snacks or breakfasts outside of the restaurant's opening hours, if necessary, to reach a above satisfactory stay and customer service to our guests
• Conducting the procedures concerning invoicing and cash operations
• Preparing Night Audit report and complete the night audit process
• Dealing with bookings and reservations, directly, over the phone and on system
• Handling events through the reservations team

• Meet and greet guests in a polite and well-informed manner
• Ushering the clients and their guests to where they need to be at set times, as well as being on hand for all their needs
• Working back of house; relaying with the production and events management for stock piling new merchandise
• Unloading F&B deliveries for each department and storing them according to brief
• Inspecting all deliveries for merchandise, events production equipment and F&B stock is quality checked
• Uploading all stock data and merchandise data is correctly inputted into the files for the correct months for management
• To provide excellent customer service to customers and visitors to The REP
• To provide a clean, tidy and welcoming environment for customers, visitors and staff
• To deliver service of a high quality and standard in a timely and efficient manner
• To support the organisation in achieving its CRM aims and working with the events staff to build the specific sets they want
• Prepare rooms for all events: ensuring layout, equipment, catering and all other elements are exactly as per the function brief
• Ensure a safe working environment is always maintained with particular regard to the health, safety and welfare of customers, visitors, staff and yourself
• Any other reasonable duties required for the smooth running of the Events Team
• Having An excellent eye for detail and a commitment to excellence, as well as keeping understanding the importance of good internal and external customer relations
• Leading team members and briefing them at events within catering and bar
• Sorting and Collecting Deliveries for the venue
• Relaying and working alongside maintenance for larger events, relaying briefs or questions to my appropriate supervisor
• Always providing a high-level experience for our clientele beyond the mundane

• Understanding the need for proper etiquette and service standards along with the ability to take direction and work in a team environment
• Working Back of House with the productions team and organising incoming deliveries
• Organising New Deliveries and merchandise according to each department
• Organising new drinks deliveries for according to specific customer request for the day
• To be able to work around difficult situations and must possess exceptional organizational skills and problem-solving abilities
• Possessing the role of first contact, a hostess position is extremely important as a customer will deem the rest of the hospitality setting as good or bad as the first point of contact is portrayed
• Maintains and monitors the effective use of the reservations system
• Build relationships with first time guests and recognizing and valuing repeat and regular clients
• Must know all information including Operation Times and pricing of all Beds & tickets on any given day & future event days etc
• Actively monitor customer's satisfaction and handling complaints, if not defused reporting straight to floor manager
• Setting up reservations, rooms and private groups as required via the client
• Aware of all food and hygiene
• Acting as an on-site concierge, securing reservations and other items expressly wanted for the client's time with the company
• Leading and co-ordinating performance shows for the events team and in line with event (client) themes (of the day)