Vandana Priyadarshini Karukonda
Hyderabad
Summary
Dynamic Business Analyst and Certified Scrum Master with 20 years of cross‑domain experience across IT, education, and administration, including 6 years driving Agile delivery. Proven expertise in embedding Agile practices, facilitating Scrum ceremonies, and removing impediments to accelerate team performance. Adept at stakeholder collaboration, team coaching, and continuous improvement, with a strong record of delivering customer‑focused solutions. Hands‑on proficiency in Jira, Confluence, and ServiceNow, complemented by a solution‑oriented mindset and exceptional communication skills
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst | Incident Manager/Test Manager
Rail Infotech (Formerly CompNova)
Hyderabad
09.2025 - Current
- Played a pivotal role as a Business Analyst in ensuring a seamless transition, managing project sign-offs from competitive vendors, and ensuring all deliverables met quality standards and business objectives.
- Facilitated migration from the legacy application to the new platform by providing detailed analysis and transition documentation.
- Collaborated with subject matter experts and managers to evaluate application support workflows, and implemented process improvements using Confluence.
- Developed configurable ServiceNow dashboards to track SLA compliance and incident progress.
- Monitored user issues, raised and tracked incidents, maintained logs, coordinated with software teams, and ensured timely resolution and closure within SLA targets.
- Performed functional testing to validate application performance and verify incident fixes against business requirements.
- Enabled team self-organisation and promoted cross-functional collaboration.
Recruitment & Transition Lead (Ad hoc role)
Rail Infotech (Formerly CompNova)
Hyderabad
04.2025 - 09.2025
- Took ownership of recruitment during the transition, managing talent acquisition almost single-handedly to ensure timely hiring and smooth workforce integration.
- Coordinated the entire hiring cycle end to end: liaising with vendors, scheduling interviews, supporting interview panels, and overseeing onboarding until candidates were fully integrated.
- Maintained and updated job descriptions; screened resumes to match role requirements.
- Served as the central point of contact for interview panels, management, operations, and vendors.
- Drafted and managed confidential communications (interview schedules, feedback, offers, and onboarding).
- Safeguarded sensitive HR data, including compensation details.
- Partnered with onsite teams to prioritise and fill critical positions.
- Streamlined hiring workflows to reduce delays and improve coordination, ensuring smooth workforce integration.
Agile Practitioner/Scrum Lead
CompNova/Wenable Technologies Pvt. Ltd.
Hyderabad
07.2023 - 08.2025
- Streamlined Agile processes across cross-functional teams by optimising Scrum ceremonies such as sprint planning, reviews, retrospectives, and daily stand-ups, reducing delivery cycle time, and improving team transparency.
- Worked closely with Product Owners to refine backlogs and define sprint goals for project alignment.
- Assisted Technical Leads with capacity planning, resource identification, scope evaluation, risk assessment, and timeline adherence.
- Managed customer expectations for project deliverables, and led internal stakeholder communications.
- Coordinated cross-functional teams to ensure real-time data synchronisation and platform compatibility across web and mobile systems during critical application migration.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Mentored multiple team members and other scrum masters in Agile methodologies, enhancing their understanding and performance.
Scrum Master
Solution5Store
03.2020 - 06.2023
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives to optimise team workflow.
- Collaborated with Product Owners and stakeholders to refine user stories, prioritise the backlog, and maintain sprint readiness.
- Removed impediments and coordinated with leadership to resolve blockers and sustain team momentum, while tracking Agile metrics (velocity, burndown) to support data-driven planning.
- Coached team members in Agile methodologies, promoting continuous improvement in practices.
Lecturer | Principal | Asst. Professor | Teacher
Various Educational Institutions
06.2008 - 03.2020
- Held diverse teaching and administrative roles across colleges, universities, and schools, delivering academic instruction, course design, and institutional support from 2008 to 2020.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
- Developed tests and materials to assess and promote student learning objectives.
- Collaborated with academic colleagues to develop new courses, incorporate curriculum changes and develop research activities.
- Created challenging assignments, integrated projects and lessons designed to produce well-informed students.
Process Analyst | Customer Service | Administrator
MNCs and Corporate Industries
08.2005 - 04.2008
- Corporate experience across Accenture, HSBC, and VLCC Healthcare in roles spanning process analysis, customer service executive, and operations management.
- Supported finance department with invoice processing, verifying accuracy of charges and payments.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Supervised administrative staff, providing training and development to improve team skills and performance.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
Education
Master of Business Administration - Human Resource Management
Andhra University
Visakhapatnam2026
Post Graduate Diploma - Child Psychology
Andhra University
Visakhapatnam2009
Master of Science - Family and Community Sciences
Avinashilingam University
Coimbatore2005
Bachelor of Science - Home Science
St. Joseph’s College for Women, Andhra University
Visakhapatnam2003
Skills
- Jira
- Confluence
- Knowledge of Manual Testing
- Functional Testing
- User acceptance testing
- ServiceNow
- Excel proficiency
- Defect monitoring
- Driving Continuous Improvement
- Agile methodology adaptability
- Project management skills
- Requirement gathering
- Stakeholder Management Skills
- Solution-Oriented Mindset
- Analytical Thinker
- Exceptional Communication
- Strong Leadership
Certification
Enrolled in Project Management Professional (PMP)® Certification Program – PIM Institute
Certified ScrumMaster® by Scrum Alliance®
Trained in ITIL® 4 Foundation Certification by AXELOS
Testing Tools (Manual + Selenium)
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Tamil
Intermediate
B1
Timeline
Business Analyst | Incident Manager/Test Manager
Rail Infotech (Formerly CompNova)
09.2025 - Current
Recruitment & Transition Lead (Ad hoc role)
Rail Infotech (Formerly CompNova)
04.2025 - 09.2025
Agile Practitioner/Scrum Lead
CompNova/Wenable Technologies Pvt. Ltd.
07.2023 - 08.2025
Scrum Master
Solution5Store
03.2020 - 06.2023
Lecturer | Principal | Asst. Professor | Teacher
Various Educational Institutions
06.2008 - 03.2020
Process Analyst | Customer Service | Administrator
MNCs and Corporate Industries
08.2005 - 04.2008
Master of Business Administration - Human Resource Management
Andhra University
Post Graduate Diploma - Child Psychology
Andhra University
Master of Science - Family and Community Sciences
Avinashilingam University
Bachelor of Science - Home Science
St. Joseph’s College for Women, Andhra University