Vanda Jones

• Assisted residents with inquiries on new garden waste subscriptions.
• Facilitated processing of payments for garden waste subscriptions.
• Updated and maintained relevant spreadsheets for accurate record-keeping.
• Resolved complaints regarding missed garden waste collections.
• Coordinated scheduling of bookings for waste recycling centre with residents.
• Managed 50+ calls per day
  

• Facilitated management of email requests for van permits.
• Assisted with updating and issuing van permits for waste recycling centre.
• Maintained relevant spreadsheets accurately.
• Reached out to patients discharged from hospital.
• Scheduled alarm pendant technician appointments for patients.
• Refreshed relevant spreadsheets.
• Managed 30+ calls per day

• Assisted with property maintenance in housing sector.
• Supported management of real estate portfolios and addressed tenant needs.
• Managed 50+ calls per day
• Participated in meetings with property managers and board members.
• Coordinated building maintenance arrangements.
• Reviewed property maintenance contracts and insurance policies.
• Communicated with residents, tenants, owners, and contractors via phone and email.
• Fostered positive relationships with tenants, owners, and contractors.
• Created and distributed health and safety and marketing materials.
• Received positive feedback from board members and tenants.
• Retained contracts through effective conflict resolution.

• Facilitate visitors and staff interactions through welcoming activities.
• Guide individuals to appropriate locations within facility.
• Support secure visitor registration processes and manage security passes.
• Respond to and route incoming calls using Teams.
• Reserve meeting rooms and organise catering for hot desks and parking spaces.
• Compile weekly timesheet reports.
• Oversee and increase timesheet submissions via Teams and Outlook.
• Procure stationery and catering supplies.
• Coordinate communication with cleaning and building maintenance teams.
• Assist admin and finance departments with various requests.

• Assisted in inputting case details and preparing paperwork.
• Supported processing of court documents and paperwork.
• Facilitated communication with defendants, employers, and courts via various channels.
• Participated in morning meetings and recorded minutes.
• Helped organise daily work and operational reports.
• Adhered to data protection regulations while managing information.
• Provided training and mentorship to new staff members.
• Conducted audits to meet quality standards.

Assisted team in enrolling students for new academic year.

Greeted students and allocated chaperones for orientation.

Verified payment status, processed transactions, and issued invoices.

Captured students' photographs for identification.

Scanned academic results and consent forms for records.

Reviewed enrollment information with students before finalising and distributing lanyards.

• Assisted with data collection and upload to CRM systems.
• Sent follow-up emails to prospective customers to encourage applications.
• Conducted outbound calls to prospective customers.
• Dispatched pro forma invoices for application payments and made follow-up calls.
• Supported franchise and indirect applications by sending invoices, uploading data, processing payments, and coordinating with the endorsement team on administration tasks.
• Uploaded sales advisor calls to the call quality monitoring system.
• Produced telephony reports for the sales director and team.
• Collaborated with marketing and information teams regarding new campaigns and offers.
• Oversaw the referral process to ensure all stages were completed.
• Communicated with the partnerships team to keep campaigns up to date and circulated to relevant teams.

Facilitated call handling on switchboard and ensured accurate message taking.

Supported management of visitor book and distribution of passes.

Processed all deliveries to the office and notified relevant parties of arrivals.

Maintained tidiness of reception area and other communal office spaces.

Assisted in managing key accounts and supplier relationships.

Oversaw weekly management of car park rota.

• Administered stock supply for core areas including stationery and facilities.
• Organised company-sponsored events, including lunches and meeting room setups.
• Ensured efficient diary management for scheduling.
• Fostered effective communication within all departments and branches.
• Operated within the framework of the Financial Services Authority.