Valéria Fonseca
CRAWLEY,West Sussex
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Room cleaning
little foxes hotel
Crawley, England
2021.09 - Current
- Coordinated with housekeeping staff for timely room cleaning.
- Monitored the performance of cleaning, catering and security staff ensuring top-tier service provision.
- Communicated room status information to housekeeping team for turnover.
- Ensured safety and comfort through regular room cleaning and maintenance.
waitress
restaurant Mandacaru
Rio de Janeiro - Brazil
2016.03 - 2018.10
- Collaborated with kitchen staff to ensure order accuracy.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Recepcionist
Hotel Rio Sol
Atafona , Brazil
2012.05 - 2015.10
- Assisted with administrative tasks, improving overall functionality of the hotel.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
Education
Diploma of Higher Education - Education and Teaching
Estacio de sa university
Rio de Janeiro - Brazil 2017.02 - 2021.05
Certificate of Higher Education - Early Years Education
Alberto Torres College
Rio de Janeiro - Brazil 2015.02 - 2017.12
Skills
- Efficient under pressure
- Positive attitude
- Cleaning procedures
- Self-motivation
- Team collaboration
- Proactivity
- Adaptability
- Fast learner
Timeline
Room cleaning
little foxes hotel
2021.09 - Current
Diploma of Higher Education - Education and Teaching
Estacio de sa university
2017.02 - 2021.05
waitress
restaurant Mandacaru
2016.03 - 2018.10
Certificate of Higher Education - Early Years Education
Alberto Torres College
2015.02 - 2017.12
Recepcionist
Hotel Rio Sol
2012.05 - 2015.10