Valéria Fonseca
CRAWLEY,West Sussex
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Room cleaning
little foxes hotel
Crawley, England
09.2021 - Current
- Coordinated with housekeeping staff for timely room cleaning.
- Monitored the performance of cleaning, catering and security staff ensuring top-tier service provision.
- Communicated room status information to housekeeping team for turnover.
- Ensured safety and comfort through regular room cleaning and maintenance.
waitress
restaurant Mandacaru
Rio de Janeiro - Brazil
03.2016 - 10.2018
- Collaborated with kitchen staff to ensure order accuracy.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Recepcionist
Hotel Rio Sol
Atafona , Brazil
05.2012 - 10.2015
- Assisted with administrative tasks, improving overall functionality of the hotel.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
Education
Diploma of Higher Education - Education and Teaching
Estacio de sa university
Rio de Janeiro - Brazil 02.2017 - 05.2021
Certificate of Higher Education - Early Years Education
Alberto Torres College
Rio de Janeiro - Brazil 02.2015 - 12.2017
Skills
- Efficient under pressure
- Positive attitude
- Cleaning procedures
- Self-motivation
- Team collaboration
- Proactivity
- Adaptability
- Fast learner
Timeline
Room cleaning
little foxes hotel
09.2021 - Current
Diploma of Higher Education - Education and Teaching
Estacio de sa university
02.2017 - 05.2021
waitress
restaurant Mandacaru
03.2016 - 10.2018
Certificate of Higher Education - Early Years Education
Alberto Torres College
02.2015 - 12.2017
Recepcionist
Hotel Rio Sol
05.2012 - 10.2015
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