Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Vallika Patel

Uxbridge, London

Summary

Highly organised and detail-oriented Site Coordinator with 2 years of experience in administrative support and customer service. Graduated with First-Class Honours in English Literature and History from Lancaster University. Skilled in managing schedules, processing orders, and maintaining accurate records using Microsoft Office Suite (Excel, Word). Known for excellent communication, time management, and problem-solving abilities, with a strong track record of enhancing team efficiency and delivering exceptional customer support. Eager to apply these skills to the publishing industry and quickly learn new software tools to drive success as a Sales Administrator at Bloomsbury Publishing.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Site Coordinator

Ingeus
London
10.2023 - Current
  • Working in a dynamic and fast-paced environment where effective communication is necessary at all levels across the company's largest operating site.
  • Quick problem-solving to support colleagues and promote excellent customer service.
  • Coordinating logistics for large- and small-scale events to facilitate seamless execution through effective preparation.
  • Rapidly understanding financial systems such as SAP concur to create credit card reports, raise and process PO numbers and receipt invoices.
  • Using Power BI to support management with evaluating KPIs across the site.
  • Using CRM system daily in accordance with compliance and audit regulations.
  • Currently leading a project to transform and develop marketing material. This includes creating a community board for customers to engage with. Led a group initiative in October 2024 to create an interactive board celebrating Black History Month.

Copy Editor

LUX Journal, Lancaster University
Lancaster
09.2021 - 07.2022

Worked as a copyeditor for a student-led academic journal, focusing on improving the quality of academic content.

  • Edited and proofread academic articles, ensuring clarity, consistency, and accuracy while adhering to editorial standards.
  • Collaborated with authors and editorial teams to revise content, providing constructive feedback and maintaining a high standard of quality.
  • Assisted with content formatting and ensured all submissions were prepared for publication, adhering to deadlines and editorial guidelines.
  • Led a subdivision of the editorial board in producing the final issue of the journal - which required delegation of tasks and careful communication with both colleagues and contributors to the journal.
  • Wrote the issue's Editors' Introduction on behalf of the team.

This resulted in the successful publication of LUX Journal, Issue 6.

Education

Bachelor of Arts - English Literature and History

Lancaster University
09.2020 - 06.2023

A-Levels -

Guru Nanak Sikh Academy
London
09.2018 - 07.2020

GCSEs -

Guru Nanak Sikh Academy
London
09.2013 - 07.2018

Skills

  • Proficient in MS Office
  • Excellent communication
  • Administration
  • Strong attention to detail
  • Prioritisation
  • Minute taking
  • Office and event management
  • Building relationships

Certification

  • Emergency First Aid at Work trained. Certificate valid until December 2027.
  • Fire Marshal trained. Certificate valid until December 2027.

References

References available upon request.

Timeline

Site Coordinator

Ingeus
10.2023 - Current

Copy Editor

LUX Journal, Lancaster University
09.2021 - 07.2022

Bachelor of Arts - English Literature and History

Lancaster University
09.2020 - 06.2023

A-Levels -

Guru Nanak Sikh Academy
09.2018 - 07.2020

GCSEs -

Guru Nanak Sikh Academy
09.2013 - 07.2018
Vallika Patel