VALERIY BELOV
Dudley
Work Preference
Work Type
Full timeLocation Preference
HybridRemoteOn-siteLocation: Dudley, United Kingdom
Open to relocation: No
Important To Me
Career advancementPersonal development programmesWorking remotely optionSummary
Results-driven Product Manager in Global Money and Payments with expertise in developing customer propositions for debit cards, multicurrency accounts, and international payments. Utilises customer and commercial insights alongside performance and root-cause analysis to enhance customer journeys and outcomes. Coordinates cross-functional teams to implement product changes and ensures clear communications and governance in a regulated banking context.
Work History
Product Manager Global Money and Payments
HSBC
01.2025 - Current
- Manage propositions and feature performance** across debit cards, multicurrency accounts and international payments, supporting a large customer book from onboarding through account closure, as well as product launch, commercialisation and ongoing review.
- Analyse customer, product and commercial data** and build dashboards to identify trends and opportunities, supporting decisions across a significant revenue-generating product portfolio.
- Coordinated cross-functional proposition delivery and operational readiness by producing customer communications, public website content, FAQs and procedures for contact centre colleagues and relationship managers.
- Enhanced customer experiences by resolving complaints and providing support during ombudsman cases through complaint root-cause analysis and resolution; reduced complaints by updating FAQs and procedures. Developed commercial and customer-experience recommendations, including cross-product proposals, post-implementation reviews, card-scheme rebate submissions and digital-wallet performance reporting.
- Coordinated cross-functional proposition delivery and operational readiness by producing customer communications, public website content, FAQs, and procedures for contact centre colleagues and relationship managers.
- Developed recommendations for commercial strategy and customer experience, including cross-product proposals, post-implementation reviews, card-scheme rebate submissions, and digital-wallet performance reporting.
- Enhanced customer experience by resolving complaints and supporting ombudsman cases through root-cause analysis and procedural updates, leading to clearer FAQs and reduced complaints.
- Established quality control processes, maintaining high standards of product excellence and reliability.
Client Service Executive
Barclays UK PLC
Birmingham
05.2023 - Current
- Facilitated onboarding of clients to Barclays' .NET iPortal and online banking systems, promoting digital channel adoption.
- Focused on driving digital transformation by supporting the adoption of Barclays' online banking solutions for business clients. Played a key role in onboarding and engaging clients with digital platforms, ensuring a seamless transition and enhancing their banking experience.
- Developed and delivered tailored training sessions and resources, empowering clients to navigate digital banking solutions effectively.
- Improved client satisfaction through effective onboarding and proactive support, leading to increased digital product adoption.
- Consistently contributed to the business's Net Promoter Score (NPS), achieving multiple 10/10 reviews by delivering exceptional service.
- Resolved complaints in accordance with service level agreements and FCA regulations, ensuring compliance and client satisfaction.
- Collaborated with cross-functional teams to gather client feedback and contribute to product enhancements, ensuring the platform met user needs and expectations.
- Key Contributions:
Customer Service & Operations Analyst
Natwest Group
Birmingham
11.2022 - 05.2023
- Exceeded key performance indicators (KPIs) and maintained quality assurance ratings above 95%.
- Led initiatives to enhance customer service in operations department by developing training materials and conducting coaching sessions for colleagues.
- Facilitated coaching sessions to share best practices and address challenges, empowering team members to manage customer interactions effectively.
- Designed and implemented training programmes to improve team understanding of complex financial products, fostering collaboration and support.
- Acknowledged leadership in developing training materials that significantly improved team performance.
- Key Contributions:
Sales Advisor
HomeServe UK
Walsall
09.2022 - 11.2022
Customer Service Agent
Department of Work and Pensions
Birmingham
03.2022 - 09.2022
Sales Assistant
SMP Bullion and Diamonds
Birmingham
03.2021 - 11.2021
Operations Analyst
Old Mutual Wealth
06.2016 - 09.2016
Education
MSc - Business Economics and Finance
09-2019
BSc - Economics
09-2018
Certificate of Higher Education - Mathematics with Business Management
09-2015
AAB - Mathematics, Economics, English Literature
06-2014
A Levels
A-B - GCSEs including Mathematics & English
06-2012
Skills
- Stakeholder management
- Cross-functional collaboration
- Data analysis
- Qualitative and quantitative research
- Strategic thinking
- Customer journey mapping
- Process improvement
- Dashboard reporting
Timeline
Product Manager Global Money and Payments - HSBC
01.2025 - Current
Client Service Executive - Barclays UK PLC
05.2023 - Current
Customer Service & Operations Analyst - Natwest Group
11.2022 - 05.2023
Sales Advisor - HomeServe UK
09.2022 - 11.2022
Customer Service Agent - Department of Work and Pensions
03.2022 - 09.2022
Sales Assistant - SMP Bullion and Diamonds
03.2021 - 11.2021
Operations Analyst - Old Mutual Wealth
06.2016 - 09.2016
Aston University - MSc, Business Economics and Finance
University of Birmingham - BSc, Economics
University of Birmingham - Certificate of Higher Education, Mathematics with Business Management
Beal Sixth Form - AAB, Mathematics, Economics, English Literature
Beal High School - A-B, GCSEs including Mathematics & English
LANGUAGES
English
Russian
REFERENCES
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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HOBBIES
Blue Belt in Brazilian Jiu-Jitsu, Marathon Runner fundraising for charities