Valeriia Linnik

• Managing of all Banquets/Events
• Maintaining exceptional levels of customer service
• Evaluation of guest satisfaction levels with a focus on continuous improvement
• Optimising sales and contain costs, identifying any areas for action
• Maintaining good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensuring that staffing levels are meet business demands
• Ensuring that communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

· Supervise Conference and Banqueting operations

· Communicate and delegate in line with daily function sheets

· Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service

· Welcome guests in a polite and friendly manner

· Follow cash handling procedures

· Manage guest queries in a timely and efficient manner

· Ensure cleanliness of work areas

· Plan, organize and control the daily operations

· Ensure compliance of brand standards

· Represent needs of the team

· Assist Food and Beverage with achieving financial targets

· Assist Conference and Events Manager with training and developing the team

· Assist with annual and mid-year appraisals with team members under your responsibility

· Comply with hotel security, fire regulations and all health and safety legislation

· Comply with local licensing laws

· Be environmentally aware

· Assist other departments wherever necessary and maintain good working relationships

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Supervised server staff and simultaneously served personal section of tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.