Valeriia Dzenenko
London
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
ASSISTANT F&B OPERATIONS MANAGER
Intercontinental Park Lane
London
2025.11 - 2026.04
- Managing breakfast operations to ensure efficient service and guest satisfaction.
- Collaborating with other departments to enhance overall guest experience during breakfast hours.
- Handling customer complaints professionally and efficiently.
- Maintaining accurate records of employee attendance, payroll information, scheduling changes.
ASSISTANT BAR&RESTAURANT MANAGER
Park Hyatt London River Thames
London
2025.06 - 2025.11
- Managed daily restaurant operations to ensure exceptional guest experiences.
- Led and trained staff to maintain high service standards and customer satisfaction.
- Developed and implemented effective inventory management procedures for food and supplies.
ASSISTANT OUTLETS MANAGER
Great Scotland Yard - The Unbound Collection by Hyatt
London
2024.11 - 2025.06
- Provided guidance to outlet staff regarding customer service issues.
- Monitored sales performance of all outlet personnel and implemented corrective action when necessary.
- Analyzed data from previous months to identify trends and opportunities for improvement.
F&B SUPERVISOR
Great Scotland Yard hotel - The Unbound Collection by Hyatt
London
2024.03 - 2024.11
- Provided guidance and support to junior team members on how to best serve customers effectively.
- Assisted with the development of marketing campaigns to increase sales revenue.
- Prepared daily reports outlining sales figures, labor costs, inventory levels.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
OUTLET TEAM LEADER
Hyatt Regency Blackfriars (Pre-Opening)
London
2023.01 - 2024.03
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Offered training and support to keep team members motivated and working toward objectives.
LEADERSHIP TEAM MEMBER F&B
Hyatt Regency The Churchill
London
2023.01 - 2023.03
- Helped employees feel valued and supported on interpersonal, customer and operational issues.
- Supervise effectiveness of workflow and sequence of service during service periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
WAITRESS (BANQUET SERVICE)
Hyatt Regency Cologne
Cologne
2022.05 - 2022.12
- Taking orders for food and drinks and delivered them to guests.
- Assisting with event preparation, set up, and closing, table cloths and place settings, and buffets.
- Organizing take-out orders efficiently according to customer requests.
- Providing excellent customer service to ensure repeat customers.
RESTAURANT TEAM LEADER
Hyatt Regency Kyiv
Kyiv
2022.02 - 2022.05
- Supervise effectiveness of workflow and sequence of service during service periods.
- Supervise closely and monitor the cashiering function.
- Train and develop new colleagues.
- Follows the Hotel policies and procedures.
- Delegated work to staff, setting priorities and goals.
WAITRESS
Hyatt Regency Kyiv
Kyiv
2020.02 - 2022.02
- Greeting guests and taking drink and food orders.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Following health code standards with regards to the handling of food.
- Prepare bills and process payments.
HOSTESS
Pizzeria Napule
2018.06 - 2019.11
- Managed and organized incoming reservations.
- Handled and resolved customer inquiries over the phone.
- Maintained professionalism and friendliness in a busy environment.
Education
Hotel&Restaurant management and Tourism
KNUTE
Certification
- ProTrainings Europe Limited
- TQUK Level 3 Award in First Aid At Work
- WSET Level 2
LANGUAGES
Ukrainian, proficiency
English, independent
Russian, advanced
German, basic
INTERNSHIP
- President Hotel Kyiv
- Department: Housekeeping
- Cleans the rooms, change guestroom and bathroom linen, servicing of rooms in the evening (turndown service) and also provide second service.
- Hilton Kyiv
- Department: F&B (Breakfast service)
- Ensure setup is complete each morning for the breakfast buffet and fresh foods are always available during the service hours.
- Ramada Encore Kyiv
- Department: F&B (Banquet service)
- Prepare coffee breaks and stations with food and beverages
- Deliver and serve welcome drinks, food, meals, condiments and accompaniments.
Timeline
ASSISTANT F&B OPERATIONS MANAGER
Intercontinental Park Lane
2025.11 - 2026.04
ASSISTANT BAR&RESTAURANT MANAGER
Park Hyatt London River Thames
2025.06 - 2025.11
ASSISTANT OUTLETS MANAGER
Great Scotland Yard - The Unbound Collection by Hyatt
2024.11 - 2025.06
F&B SUPERVISOR
Great Scotland Yard hotel - The Unbound Collection by Hyatt
2024.03 - 2024.11
OUTLET TEAM LEADER
Hyatt Regency Blackfriars (Pre-Opening)
2023.01 - 2024.03
LEADERSHIP TEAM MEMBER F&B
Hyatt Regency The Churchill
2023.01 - 2023.03
WAITRESS (BANQUET SERVICE)
Hyatt Regency Cologne
2022.05 - 2022.12
RESTAURANT TEAM LEADER
Hyatt Regency Kyiv
2022.02 - 2022.05
WAITRESS
Hyatt Regency Kyiv
2020.02 - 2022.02
HOSTESS
Pizzeria Napule
2018.06 - 2019.11
Hotel&Restaurant management and Tourism
KNUTE