Overview
Work history
Education
Certification
LANGUAGES
INTERNSHIP
Timeline
Generic

Valeriia Dzenenko

London

Overview

8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work history

ASSISTANT F&B OPERATIONS MANAGER

Intercontinental Park Lane
London
2025.11 - 2026.04
  • Managing breakfast operations to ensure efficient service and guest satisfaction.
  • Collaborating with other departments to enhance overall guest experience during breakfast hours.
  • Handling customer complaints professionally and efficiently.
  • Maintaining accurate records of employee attendance, payroll information, scheduling changes.

ASSISTANT BAR&RESTAURANT MANAGER

Park Hyatt London River Thames
London
2025.06 - 2025.11
  • Managed daily restaurant operations to ensure exceptional guest experiences.
  • Led and trained staff to maintain high service standards and customer satisfaction.
  • Developed and implemented effective inventory management procedures for food and supplies.

ASSISTANT OUTLETS MANAGER

Great Scotland Yard - The Unbound Collection by Hyatt
London
2024.11 - 2025.06
  • Provided guidance to outlet staff regarding customer service issues.
  • Monitored sales performance of all outlet personnel and implemented corrective action when necessary.
  • Analyzed data from previous months to identify trends and opportunities for improvement.

F&B SUPERVISOR

Great Scotland Yard hotel - The Unbound Collection by Hyatt
London
2024.03 - 2024.11
  • Provided guidance and support to junior team members on how to best serve customers effectively.
  • Assisted with the development of marketing campaigns to increase sales revenue.
  • Prepared daily reports outlining sales figures, labor costs, inventory levels.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

OUTLET TEAM LEADER

Hyatt Regency Blackfriars (Pre-Opening)
London
2023.01 - 2024.03
  • Maintained a positive work environment that promoted collaboration between team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Offered training and support to keep team members motivated and working toward objectives.

LEADERSHIP TEAM MEMBER F&B

Hyatt Regency The Churchill
London
2023.01 - 2023.03
  • Helped employees feel valued and supported on interpersonal, customer and operational issues.
  • Supervise effectiveness of workflow and sequence of service during service periods.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

WAITRESS (BANQUET SERVICE)

Hyatt Regency Cologne
Cologne
2022.05 - 2022.12
  • Taking orders for food and drinks and delivered them to guests.
  • Assisting with event preparation, set up, and closing, table cloths and place settings, and buffets.
  • Organizing take-out orders efficiently according to customer requests.
  • Providing excellent customer service to ensure repeat customers.

RESTAURANT TEAM LEADER

Hyatt Regency Kyiv
Kyiv
2022.02 - 2022.05
  • Supervise effectiveness of workflow and sequence of service during service periods.
  • Supervise closely and monitor the cashiering function.
  • Train and develop new colleagues.
  • Follows the Hotel policies and procedures.
  • Delegated work to staff, setting priorities and goals.

WAITRESS

Hyatt Regency Kyiv
Kyiv
2020.02 - 2022.02
  • Greeting guests and taking drink and food orders.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Following health code standards with regards to the handling of food.
  • Prepare bills and process payments.

HOSTESS

Pizzeria Napule
2018.06 - 2019.11
  • Managed and organized incoming reservations.
  • Handled and resolved customer inquiries over the phone.
  • Maintained professionalism and friendliness in a busy environment.

Education

Hotel&Restaurant management and Tourism

KNUTE

Certification

  • ProTrainings Europe Limited
  • TQUK Level 3 Award in First Aid At Work
  • WSET Level 2

LANGUAGES

Ukrainian, proficiency
English, independent
Russian, advanced
German, basic

INTERNSHIP

  • President Hotel Kyiv
  • Department: Housekeeping
  • Cleans the rooms, change guestroom and bathroom linen, servicing of rooms in the evening (turndown service) and also provide second service.
  • Hilton Kyiv
  • Department: F&B (Breakfast service)
  • Ensure setup is complete each morning for the breakfast buffet and fresh foods are always available during the service hours.
  • Ramada Encore Kyiv
  • Department: F&B (Banquet service)
  • Prepare coffee breaks and stations with food and beverages
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments.

Timeline

ASSISTANT F&B OPERATIONS MANAGER

Intercontinental Park Lane
2025.11 - 2026.04

ASSISTANT BAR&RESTAURANT MANAGER

Park Hyatt London River Thames
2025.06 - 2025.11

ASSISTANT OUTLETS MANAGER

Great Scotland Yard - The Unbound Collection by Hyatt
2024.11 - 2025.06

F&B SUPERVISOR

Great Scotland Yard hotel - The Unbound Collection by Hyatt
2024.03 - 2024.11

OUTLET TEAM LEADER

Hyatt Regency Blackfriars (Pre-Opening)
2023.01 - 2024.03

LEADERSHIP TEAM MEMBER F&B

Hyatt Regency The Churchill
2023.01 - 2023.03

WAITRESS (BANQUET SERVICE)

Hyatt Regency Cologne
2022.05 - 2022.12

RESTAURANT TEAM LEADER

Hyatt Regency Kyiv
2022.02 - 2022.05

WAITRESS

Hyatt Regency Kyiv
2020.02 - 2022.02

HOSTESS

Pizzeria Napule
2018.06 - 2019.11

Hotel&Restaurant management and Tourism

KNUTE
Valeriia Dzenenko