Valerie Wood

I have been a qualified Medical Secretary in Wirral University Hospital for 21 Years. I have a full range of office qualifications, as well as medical terminology degree.

• Assist in audit preparation, achieving compliance
• Sorting telephone and face to face queries from patients
• Creating monthly reports on patient statistics providing valuable data for management decisions.
• Maintained patient confidentiality by adhering to strict data protection policies.
• Audio typing ensuring that the clinical information reaches the GP within a time frame and typed accurately
• Looking after three consultants, sorting their annual leave out and informing relevant colleagues of this.
• Ordering of office Stationery.
• Sorting a teaching programme for junior Doctors and organising drug companies to attend

• Fulfilled all duties as assigned during peak hours for effective operation of the café.
• Managed cash register accurately for smooth transactions.
• Kept the workspace clean for a tidy and hygienic environment.
• Handled customer complaints efficiently, preserving brand reputation.
• Liaising with customers