Valerie Hernandez
Powder Springs,Georgia
Summary
Bilingual Individual offering 3-year background in network planning, implementation, customer service, cash handling . Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base.
Overview
4
4
years of professional experience
Work History
Network Systems Operations
United States Airforce
01.2023 - 10.2023
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Documented all server and network problems and other unusual events in detail.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Upgraded and expanded network systems and components.
- Designed and implemented networks in collaboration with project engineers.
- Configured and installed wireless controllers, routers and switches.
- Implemented and maintained firewalls, series switches and security appliances.
- Administered software licensing and purchasing for effective installation of network.
- Monitored system logs for all company computers and devices to maximize uptime.
Front of House Trainer
Panda Express
01.2021 - 01.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Registered guest information on database to maintain accuracy and tracking information.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
Front of House Team Member
Marcos's Pizza
01.2020 - 01.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05.2022
Skills
- Technical Support
- Network Security Management
- Hardware and Software Monitoring
- Performance Improvements
- Network Security Oversight
- Network Repairs and Maintenance
- Network Systems Installation
- System Upgrades
- IP Addressing and Subnetting
- Information Protection
- Employee Investigations
- Data Analysis
- Organizational Development
- Termination Documentation
- Candidate Sourcing
- Performance Appraisal
- Business Correspondence Writing
- Clerical Oversight
- Personnel Management
- Report Preparation
- Interpersonal Communication
- Quality Assurance
- Google Drive
- Customer Relations
- Organizational Skills
- Verbal Communication
- Dependable and Responsible
- Time Management
- Troubleshooting
- Cultural Awareness
- Microsoft Office
- Data Entry
- Friendly, Positive Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Network Systems Operations
United States Airforce
01.2023 - 10.2023
Front of House Trainer
Panda Express
01.2021 - 01.2023
Front of House Team Member
Marcos's Pizza
01.2020 - 01.2021
High School Diploma -
Mceachern High School
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