Executive Secretary of Management
EAR, SA., GAPLASA and Others
Barcelona, Spain
09.1990 - 09.1993
- Transcribed phone messages and relayed to appropriate personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Answered high volume of phone calls and email inquiries.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Handled confidential information in professional manner.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated travel arrangements and bookings for executive staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.