Accomplished professional with 7 years experience in various industries - social media and digital marketing (4 years), customer service and online communications (3 years). Master's degree in International Tourism Marketing, BSc in Psychology.
Passionate about digital marketing, social media and technology. Talented in helping devise innovative solutions to unexpected challenges. Skilled multitasker with superior work ethic, motivated and able to perform in high-stress environment with tight deadlines.
Education and work experience with the support of the Prince's Trust, entry level role in digital marketing.
- Coordinated and optimised the social campaigns for an e-commerce business specialising in luxury cheese and wine pairing.
- Led a team of 3 and supported it in administrative tasks, including answering emails and calls from the client; collaborated with team members to help expand marketing channels
- Contributed to mock-ups, email campaigns, and social media content, translated data and analytics into campaign reports, and conducted research to understand the alcohol selling policies for Google and Meta
- Identified areas of the marketing funnel that were under-performing and made recommendations for improvement
- Attended master classes led by industry experts in SEO, PPC, Google Analytics, Display and Programmatic advertising, email marketing, Snapchat
- Demonstrated leadership and professionalism in promoting and providing outstanding customer service, and ensured that interested students received ongoing pre-enrolment advising
- Prepared students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Participated in team-building activities to enhance working relationships
- Led all social media strategy to increase engagement and awareness and created online visuals
- Increased the Facebook and Instagram audience by 50% by actively encouraging repeat engagement
- Built a strong community of musicians and trained them to promote their music online
- Boosted organic communication and reach and was responsible for the content calendar, and data analysis for the weekly reports
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable
- Communicated with 600+ prospect students on my first event
- Facilitated tours to students and families by greeting them, providing directions and general information
- Managed a high volume workload and challenging cases while still delivering first-class customer service, and liaised with students and supervisors to better understand the needs of students and recommended appropriate solutions
- Assisted the social media director with scheduling posts, boosting organic communication, and creating and posting of engaging content aligned with the enterprise's goals
- Modeled for product pictures and videos and maintained up-to-date knowledge of competitor activity and social media trends
- Demonstrated expertise in effective social media marketing and delivered high-performing campaigns across multiple platforms
- Built and maintained strong working relationships with colleagues across company
- Tracked data on company image and adjusted strategies to improve results
Communication and negotiation
Fundamentals of Digital Marketing at Google Digital Garage
References available upon request.
Fundamentals of Digital Marketing at Google Digital Garage
Google Ads Search at Google Digital Academy
Google Ads Display at Google Digital Academy