Valentin Weston
Reading,West Berkshire
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in sales, providing accuracy and efficiency in day-to-day store tasks.
Expertise in checkouts, payment processing and order bagging.
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams.
Overview
5
5
years of professional experience
Work history
Team leader
Sitel UK
London
2021.12 - 2023.01
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
Manager
Holiday Inn Express
Hemel Hempstead, Hertfordshire
2019.11 - 2020.11
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Customer service representative
Sitel UK
London, United Kingdom
2018.03 - 2019.11
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Diploma of Higher Education - Arts
The Open University
Milton Keynes 01/2020 - 09/2023
Bachelor of Arts - Arts and humanities
The Open University
Milton Keynes 11/2023 -
GCSEs - English and Mathematics
West Herts College
Watford /2017 - /2019
Skills
- Customer relationship management
- Process improvement
- Employee performance reviews
- Team development strategies
- Client support
- Employee coaching and mentorship
- Team supervision
- Guest service
- Sales negotiating
- Telesales techniques
- Sales enquiry handling
- Complaint handling
- Professional demeanour
- Team management
- Excel proficiency
- Retail marketing
- Consultative selling
- Excellent timekeeping
- Customer assistance
- After-sales care
- Product promotions
- Confident communicator
- Ability to effectively plan
- Teamwork skills
- Illustration
- Art history
- UI design
- 2D design
- Adobe Suite
- Software applications
- C, C
- HTML and XML
- Website optimisation
- Audio/visual editing
- Adobe Creative Cloud
Languages
English
Native
Bulgarian
Native
German
Intermediate
Timeline
Team leader
Sitel UK
2021.12 - 2023.01
Manager
Holiday Inn Express
2019.11 - 2020.11
Customer service representative
Sitel UK
2018.03 - 2019.11
Diploma of Higher Education - Arts
The Open University
01/2020 - 09/2023
Bachelor of Arts - Arts and humanities
The Open University
11/2023 -
GCSEs - English and Mathematics
West Herts College
/2017 - /2019