Valentin Cosmin Bruma
Alicante ,Spain
Summary
Proficient Client Counselor with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer Service Agent
H&M
2020.05 - 2020.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Client Advisor
Webhelp
2019.09 - 2020.09
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Managed customer requests while mitigating potential risk to bank.
- Assisted customers in depositing and withdrawing cash.
Call Center Agent
Sprint
2018.10 - 2019.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
10th Class - Tourism And Travel Management
Dumitru Motoc High School
09/2010 - 05/2012
Skills
- Selling Skills
- Seating Arrangements
- Upselling Products and Services
- Customer Account Management
- 2 years of C programming language
- Git Experience
- Python Intermediate programminf langauge
- 5 years of Ableton Live with audio design and engineering
- Art design
- Team Player
- Spanish Language Intermediate Level
- English Language Advanced Level
- Romanian Language Advanced Level
- HTML Development Beginner Level
- Delivered consistently excellent customer service to guarantee positive company experiences
Certification
- C++ Masterclass: From Fundamentals to Advanced - Feb 19 2024
- Beginning c++ Programming From Beginner and Beyond Training - Dec 26 2021
- The Git and Github Bootcamp - April 9 2023
- C++ Fundamentals: Game Programming For Begginers - July 21 2024
Accomplishments
- Created pc applications and websites
- Composed and sold music comercially as well as have multiple music channels
- Drawn art
- Built 3D game concept in unreal engine 3 and other 3D enviorments
Languages
Romanian
Native
Spanish
Upper intermediate
English
Advanced (C1)
Timeline
Customer Service Agent
H&M
2020.05 - 2020.10
Client Advisor
Webhelp
2019.09 - 2020.09
Call Center Agent
Sprint
2018.10 - 2019.03
10th Class - Tourism And Travel Management
Dumitru Motoc High School
09/2010 - 05/2012