Valentina-Theodora Burgui
Chesham,Buckinghamshire
Summary
Organised and dedicated Administrative Assistant & Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant/ Front of House
Figflex Offices
Watford
01.2023 - 12.2023
- Greet and welcome guests as soon as arrive
- Direct visitors to appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via reception desk
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Keep updated records of office expenses and costs
- Making viewings with clients for available offices
- Making and managing monthly invoices
- Managing Virtual Office clients keeping them up to date with mails, letters and parcels
- Using different types of CRMs created specifically for company
- Acted as main contact for staff and clients.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Established improved workflows to maximise communication and efficiency.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Office Administrator
Manpower Recruitment Agency
Acton
07.2022 - 12.2022
- 360 Recruitment role; Placing and responding to adverts and call applicants
- Handling all candidates enquiries and complaints
- Receiving and reviewing applicants, managing interviews and test
- Register candidates into CRS (internal system used to manage employees); CMS/CMS2, Joined Up, Tifo and Bullhorn platforms
- Provide administrative support to sales team
- Reviewing candidates for vetting checks and managing their profiles-working closely with complaints team to ensure as successful applicant.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Managed database to maintain updated records and accuracy.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Host-Receptionist
Vinoteca-King's Cross St. Pancras
04.2022 - 07.2022
- Delivering excellent customer service skills and handling all guests' complaints, requests and enquiries on food, beverage, and service
- Manage front desk by receiving incoming calls, office inventory, greeting and attending to customers
- Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to in timely manner.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Created memorable customer experiences through attentive, responsive service.
- Maintained clean and organised space to comply with hygiene and health regulations.
- Provided guests with menus and recommended specials.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
Front of House
Rush Hair Salon
West Hampstead
06.2021 - 04.2022
- Ensuring that reception area is kept clean and professional
- Assisting with marketing and sales by providing customers with information on promotions and new products and services
- Keep clear records of payments received and make detailed notes of balance payments
- Performing administrative tasks such as filing, updating records, and logging transactions
- Greeting and welcoming customers in friendly and professional manner
- Tending to customer needs, inquiries, and complaints
- Informing hairdressers and beauticians about customer appointments and requirements
- Managing phone calls, emails, deliveries, and office inventory
- Processing bookings and cancellations and managing appointment schedules
- Ensuring that reception area is kept clean and professional
- Assisting with marketing and sales by providing customers with information on promotions and new products and services
- Processing transactions and issuing receipts
- Performing administrative tasks such as filing, updating records, and logging transactions.
Administrative Assistant Manager
Uberhause Design S.R.L
Bucharest
09.2019 - 09.2020
- Managing the design process using commercial, contractual, programmer/time awareness and technical expertise
- Ensuring the design process recognizes current legislation, standards, and codes of practice where appropriate
- Ensuring design information is of the right quality and keep space with project timescales
- Striving to eliminate health and safety risks in the design and financial risks during construction
- Managing incoming phone calls and mail
- Greeting customers, providing them with information about the products, answering questions.
- Provided printing, photocopying scanning support to colleagues.
- Kept and maintained accurate filing system for preservation of office information.
- Assisted managers in compiling and organising materials for meetings.
- Typed and proofread documents with zero errors.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Acted as main contact for staff and clients.
Administrative Assistant
Telekom Romania
Bucharest
01.2016 - 09.2019
- Train store staff by reviewing and revising orientation to products and sales training
- Delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
- Typing all necessary documents and correspondence as required
- Printing any supplementary notes as required
- Managing incoming visitors, calls and general inquiries
- Maintaining, updating, or organizing database.
Education
Bachelor's degree - Criminology and Policing
London Metropolitan University
01.2020 - Current
ATHE Level 4 Extended Diploma in Management -
Pathway Group
10.2018 - 5 2019
High School Diploma -
College of Architecture And Public Works
Bucuresti 09.2013 - 5 2016
Skills
- Microsoft World
- Outlook
- Excel
- PowerPoint
- CRM/CMS/CMS2 Platform
- Bullhorn Platform
- Detail-orientated
- Invoicing and billing
- Database organisation
- Staff motivation
- Schedule management
- Results-orientated
Personal Information
Title: Administrative Assistant-Receptionist
Custom
- Travel
- Music- Piano, Violin & Guitar
- Dance- Ballet, Bachata, Tango & Street Dance
- Reading
- Movies
Timeline
Administrative assistant/ Front of House
Figflex Offices
01.2023 - 12.2023
Office Administrator
Manpower Recruitment Agency
07.2022 - 12.2022
Host-Receptionist
Vinoteca-King's Cross St. Pancras
04.2022 - 07.2022
Front of House
Rush Hair Salon
06.2021 - 04.2022
Bachelor's degree - Criminology and Policing
London Metropolitan University
01.2020 - Current
Administrative Assistant Manager
Uberhause Design S.R.L
09.2019 - 09.2020
ATHE Level 4 Extended Diploma in Management -
Pathway Group
10.2018 - 5 2019
Administrative Assistant
Telekom Romania
01.2016 - 09.2019
High School Diploma -
College of Architecture And Public Works
09.2013 - 5 2016