Valentina Zinkevica

Key Responsibilities:

• Managed all aspects of a home-based bakery business, from product development to customer service.
• Baked and decorated a variety of cakes, cupcakes, macarons, and pastries to high quality standards.
• Handled customer enquiries, took orders, and provided personalised service to meet client needs.
• Organised stock, purchased ingredients, and controlled costs to ensure profitability.
• Promoted products through social media, word of mouth, and local community events.
• Maintained a clean and safe working environment, following food hygiene and safety standards.
• Managed scheduling, timely delivery, and order fulfilment to meet customer deadlines.

Key Achievements:

• Built a loyal customer base through excellent service and consistent product quality.
• Successfully managed multiple orders at busy times (birthdays, weddings, seasonal events).
• Grew the business through repeat customers and recommendations.
• Developed strong organisational and multitasking skills by balancing business with family life.
• Enhanced communication and problem-solving abilities by tailoring services to individual customer requests.

Key Responsibilities:

• Assisted customers with insurance queries, policy changes, and claims.
• Provided clear product information and guidance to help clients choose suitable options.
• Handled customer documents, data entry, and administrative tasks accurately.
• Delivered professional and friendly service in a fast-paced office environment.

Key Achievements:

• Built strong customer relationships through attentive service.
• Recognised for accuracy and reliability in handling client information.
• Developed excellent communication and problem-solving skills.

Key Responsibilities:

• Managed day-to-day operations of a village shop, including sales, stock management, and customer service.
• Handled ordering, supplier relationships, and financial administration.
• Provided friendly service to a wide range of local customers.
• Introduced and operated a mobile shop, delivering goods to smaller villages with no local stores.
• Organised schedules, managed deliveries, and ensured customer satisfaction.

Key Achievements:

• Took over a shop business with existing debts and successfully turned it around to profitability.
• Expanded services by launching a shop-on-wheels concept, increasing customer base and revenue.
• Built a trusted reputation within the community through reliable service and fair pricing.
• Sold the business with a profit upon relocating to another city.