Valentina Rock
London
Summary
Experienced Practice Manager successful at handling practice administration and both patients and consultants relations a private practice of three orthopaedics consultants . Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Organized and proactive candidate successful at managing multiple priorities with a positive attitude. Aim to progress in becoming a Skilled Business Development leader and gain experience in leading operations and building longstanding work relationships . Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities.
Overview
12
12
years of professional experience
Work History
Practice Manager
Apex Orthopaedics
09.2018 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Senior Patient Care Coordinator
HCA International Limited
01.2012 - 08.2018
- Improved patient satisfaction by addressing concerns promptly
- Coordinated multidisciplinary care, connecting patients with appropriate specialists and support services.
- Participated in continuous professional development opportunities to stay current with industry best practices in patient care coordination.
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
- Developed educational materials to help patients better understand their conditions and treatment options.
Education
High School Diploma -
Liceo Classico Cesare Balbo
Casale Monferrato, Italy 07.1997
Skills
- Referral Management
- Records Management
- Electronic Health Records
- Continuous Improvement
- Workflow Management
- Strategic Business Planning
- Workflow Planning
- Staff Management
- Client Consulting
- Regulatory Compliance
- Schedule Management
- Budget Oversight
- Contract negotiation
- Financial management
- Leadership abilities
- Business development
Languages
Italian, English
Native language
French
Advanced
C1
Timeline
Practice Manager
Apex Orthopaedics
09.2018 - Current
Senior Patient Care Coordinator
HCA International Limited
01.2012 - 08.2018
High School Diploma -
Liceo Classico Cesare Balbo
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