Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
Valentina Proycheva

Valentina Proycheva

Maidstone,Kent

Summary

Enthusiastic and motivated student eager to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work. Prepared to learn and support team, taking on new challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Waitress

Pizzeria Neapolitana
Dryanovo, Bulgaria
05.2015 - 12.2016
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared tables for guests and reset tables between customers.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Polished glasses and cutlery to pristine standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Head waiter

Restaurant Antic
Tryavna, Bulgaria
01.2017 - 11.2018
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Greeted customers, presented menus and shared information about available special items.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Increased order value by upselling sides, drinks and desserts.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.II
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Organised seating for groups and guests with special needs.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Monitored inventory levels and reported low-stock items to support availability.

Private english tutor

Freelance
Dryanovo, Bulgaria, Gabrovo
07.2011 - 12.2017
  • Dlivered engaging lessons to primary and secondary school students, ensuring academic growth and skill development.
  • Successfully taught English grammar, vocabulary, pronunciation, and conversational skills to students across a range of age groups and proficiency levels.
  • Utilized creative methods, including interactive activities, storytelling, and role-plays, to enhance engagement and comprehension.
  • Prepared students for academic assessments, language exams, and everyday communication, achieving measurable improvements in test scores and confidence.
  • Managed scheduling, progress tracking, and lesson updates efficiently, ensuring timely feedback for students and parents.
  • Provided support to students to improve their pronunciation and accent.
  • Taught exam-focused material aiding learners in achieving high scores in tests.
  • Adapted teaching style according to each student's learning needs, fostering improved understanding.

Team member

Veetee Foods Ldt
Rochester, Medway
02.2019 - 06.2019
  • Packed and labelled products ready for dispatch.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Followed safety standards for carrying, moving and storing freight.
  • Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
  • Ensured picking documentation was completed correctly.

Restaurant team member

Chocofellas
Chatham, Kent
06.2019 - 02.2020
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.l.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Restocked chef workstations with fresh supplies throughout shifts.
  • Assisted in preparation of meals to exact recipes.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected, washed and put away glassware between guests.
  • Maintained bar stocks, replenishing daily as necessary.
  • Set up bar area daily wi supplies and beverage stock for typical bar demands.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

Team member

Warburtons
Paddock Wood, Kent
03.2020 - Current
  • Kept clean working area, reporting any issues to management.
  • Completed work orders and packing slips with accuracy.
  • Accurately picked high-volume orders in fast-paced environments.
  • Processed orders using handheld scanners with speed and precision.
  • Double-checked orders against pick lists to reduce errors and confirm accuracy.
  • Complied with health and safety by responsibly using equipment.
  • Followed safety guidelines when operating in hazardous environments.
  • Checked quality of products and packaging to meet high standard.
  • Followed safety standards for carrying, moving and storing freight.
  • Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
  • Completed required safety training programmes for the new employes
  • Loaded and unloaded vehicles using best practices to avoid over-weight or balance issues.
  • Prepared items for timely dispatch and safe transportation.
  • Operated lifting equipment to transport and store stock.
  • Warmly greeted customers and proactively reduced wait times.

Private english tutor

Freelance
Maidstone, Kent
12.2020 - 02.2024
  • Delivered customized online English lessons to non-native speakers, focusing on improving fluency, grammar, and cultural understanding.
  • Adapted teaching methods to an online format during COVID-19 pandemic, leveraging platforms such as Zoom to maintain continuity of learning.
  • Developed engaging digital lesson presentations, quizzes, and multimedia resources, to enhance the virtual classroom experience.
  • Taught adult learners with diverse linguistic backgrounds, tailoring lessons to their individual goals, such as professional communication or daily conversation.
  • Provided ongoing feedback and progress tracking to help students achieve their language objectives, resulting in notable improvements in their confidence and proficiency.
  • Established strong rapport with students, fostering an encouraging and motivating online learning environment despite physical distance.
  • Handled difficult subjects patiently enabling clearer understanding for learners.
  • Improved students' comprehension of English grammar by implementing individualised lesson plans.
  • Adapted teaching style according to each student's learning needs, fostering improved understanding.

Education

Master - Psychology

Arden university
London
09.2023 -

Bachelor - Marketing

St. Cyril and St. Methodius
Veliko Tarnovo, Bulgaria
09.2015 - 06.2018

Skills

  • Professional and mature
  • Results-orientated
  • Detail-orientated
  • Report writing
  • Schedule management
  • Proofreading
  • Problem resolution
  • Planning, organisation and time management
  • Empathetic listener
  • Analytical thinking
  • Social strategy development
  • Content creation
  • Social media campaign analysis

Affiliations

  • Reading books
  • Learning new languages
  • Puzzles and lego
  • Gardening
  • Dancing

Certification

Meta Social Media Marketing Professional Certificate

220 Hour Specialist TEFL Certification









Languages

English
Fluent
Bulgarian
Native
Russian
Advanced
Romanian
Beginner

Timeline

Master - Psychology

Arden university
09.2023 -

Private english tutor

Freelance
12.2020 - 02.2024

Team member

Warburtons
03.2020 - Current

Restaurant team member

Chocofellas
06.2019 - 02.2020

Team member

Veetee Foods Ldt
02.2019 - 06.2019

Head waiter

Restaurant Antic
01.2017 - 11.2018

Bachelor - Marketing

St. Cyril and St. Methodius
09.2015 - 06.2018

Waitress

Pizzeria Neapolitana
05.2015 - 12.2016

Private english tutor

Freelance
07.2011 - 12.2017

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Valentina Proycheva