Valentina Mattoni
London,United Kingdom
Summary
A highly adaptable professional with experience across various fields — from hospitality, where I kicked off my career working as a Barista, Waitress, Cabin Crew, and Receptionist, to sales, where I’ve worked and still working as a BDR in the tech industry (both hardware and software).
I’m a curious and eager learner, always looking to grow as a person.
My goal in life is to provide great service — it genuinely makes me happy to see people satisfied with the help and care I offer.
Pros: Friendly, cheerful, and always eager to learn new things.
Cons: I’m not great at handling static or repetitive environments — I thrive on change and variety.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Development Representative
Entando
London, City of London
01.2022 - Current
- Designed and implemented sales strategies, increasing brand visibility and awareness.
- Developed and maintained key partnerships for enhanced market reach.
- Drove sales growth by cultivating strong relationships with potential partners and clients
- Responsible to create a strong pipeline and anchieving quarterly quota
- Created compelling sales presentations to secure key accounts.
Receptionist
Admiral Hotel
Riccione, Rimini
04.2019 - 10.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
Waitress
Giardino Cafe
Cattolica, Cattolica
04.2015 - 12.2018
- Ensure Customer's satisfaction at all times, anticipating needs and mastered communication skills.
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Utilised professional communication skills to resolve customer complaints.
Barista and Front Bakery
Fratelli Ghigi
Morciano di Romagna, Rimini
02.2011 - 04.2013
- Promoted seasonal beverages effectively increasing their uptake.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Managed high volume orders during peak hours maintaining quality of service.
- High knowledge of all the pastries,cakes, ingredients and processes.
Education
Bachelor of Business Administration - Business Communication
Unimercatorum
Italy 03.2021 - 01.2024
Skills
- Guest greeting etiquette
- Verbal fluency
- High-Pressure environment adaptability
- Multilingualism
- Listening capacity
- Confident presentations
- Effective closing techniques
Affiliations
- Travel, Travel and Travel
- Scuba Diving instructor
- Freediving passionate
Languages
English
Fluent
Italian
Native
Timeline
Senior Business Development Representative
Entando
01.2022 - Current
Bachelor of Business Administration - Business Communication
Unimercatorum
03.2021 - 01.2024
Receptionist
Admiral Hotel
04.2019 - 10.2022
Waitress
Giardino Cafe
04.2015 - 12.2018
Barista and Front Bakery
Fratelli Ghigi
02.2011 - 04.2013
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