Valentina Krivosic

As an assistant store manager, my duties:

• Monitored daily sales and identified slow-moving products to enhance inventory management
• Inventory management- by planning BOH organising, actioning transfers of the products, new lines action plans and stock count and new delivery receiving using RFID guns and tracking actions on the system
• Using and training the team on Fiori systems to track stock, process and hand-over orders to customers including process of online returns
• Good knowledge, understanding and passion of VM , supporting the store manager and merchandisers to improve store performance, sales and visual support of the shop floor bringing necessary decisions for operational actions according to store communications in Store-IQ
• Trained staff on product knowledge and sales techniques, with exceptional knowledge of POS and I-phone online sales and in store to improve overall selling skills and close sales in order to achieve sales goals and KPI's
• Ensured compliance with health and safety standards to maintain a safe shopping environment
• Supporting the Store Manager to drive category performance with supervision of supervisors sales team by giving effective feedback to ensure great customer experiences.
• Driving and supporting sales goals on a daily basys and providing real-time performance coaching to drive the overall brand expectations
• Managing the shop floor making sure every customer has been greeted, approached and served to ensure best possible service given the best brand experience in line with brand strategies leading by example
• Assisting with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures as well as banking procedures on opening and closing, managing safe floats, and reporting to Store support team on weekly basis
• Working closely with store manager supporting with recruiting and leading integration of new employees to develop and retain talented individuals by recognising and rewarding performance based on set up monthly development plan and regular performance reviews (3-6-9 meetings)
• In absence of Store Manager, taking full responsibility of the store; team management, stock management, resolving and reporting technical issues, VM support
• Reporting to the Area Managers by regular trade meetings and plans for meeting weekly targets celebrating stores success and supporting other stores in operational needs
• Handled complex customer service issues; (i.e. returns, dissatisfied customers complaints, repairs, after-sales and order issues)

• Strong leadership skills, managing team of up to 17 people ar a time
• Proven team performance management
• Effective task delegating
• Experienced operations management
• Effective problem solving
• Reviewed reports and KPI's to identify areas of opportunity uplifting in sales by 20%
• Established strong communications skills within team
• Department brands management increased sales by 15%
• Mandatory team training up to date by 99%
• Store compliance tracking
• Strong admin knowledge with 3 years of experience

• Facilitated smooth store operations, performing daily opening and closing functions, including cashing up, banking, safe float counting, store opening and closing
• Tracking KPI's and team performance
• Workforce management
• Creating employee incentives to increase store revenue and improve staff retention.
• BOH: Managed stock levels to maximize sales opportunities; working on PSR, GSR, MOS and BOPIS, online orders and returns
• Successfully resolving complaints to achieve full customer satisfaction.
• Shrinkage - training team, prevention and reporting to Asset protection
• Performed risk assessments and security checks to comply with health and safety legislation.
• Motivated, coached and trained team to deliver top-quality customer service, uphold brand values and to achieve daily store targets
• Giving and taking effective feedback
• Successfully delivered on tasks by 90% within tight deadlines
• Worked flexible hours, covering weekends and bank holidays
• Demonstrated respect, friendliness and willingness to help when needed, leading by sample
• Facilitated smooth store operations
• Kept inventories updated to enable timely stock reorder and replenishment.
• Managed stock levels to maximise sales opportunities.
• Delegated tasks to meet daily service requirements.
• Demonstrated great merchandising skills
• Coached team to deliver top-quality customer service and uphold brand values.
• Maximised store revenue through add-on sales and offer promotions
• Built positive supplier relationships
• Coordinated staff schedules, optimising resource allocation and improving operational capacity to meet business demands within budget
• Excellent administrative knowledge with 2 years of experience

• Completed Management level 4 training
• Brand ambassadorship
• Polo Ralph Lauren budgeting and weekly reports, sales uplift by 80% and lowered brand shrinkage by 40%
• Stock management and strong merchandising skills
• Worked flexible hours, helping in other challenging business areas throughout pandemic showcasing flexibility and adaptability

• Trained bra fitter with advanced qualification
• 2 years of Operations experience with strong merchandising strategies
• Team training and shadowing
• Operated cash registers with accuracy and processed cash and card transactions.
• Tracked and analysed data to support strategic business transformation

• Managed high frequency of calls and high numbers of e-mails per day
• Admin tasks; managing bookings and team performance
• Established organisational skills
• Performed coordinated hiring, recruitment and training strategies
• Microsoft Excel, Word, mailing and communicating skills
• Team coordination and training management
• Increased sales by 40%