Summary
Overview
Work History
Education
Skills
Timeline
LANGUAGES
HOBBIES
LANGUAGES
HOBBIES
Generic
Valentina Isakova

Valentina Isakova

Customer Service Specialist
Malaga

Summary

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in MS Office and Excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Specialist

Eva Global
Malaga
10.2022 - Current
  • Listen to customers’ concerns, issues and questions regarding their electric vehicle.
  • Resolve customers’ concerns and answer customers’ questions, finding technical solutions for their vehicle.
  • Maintain positive attitude and calmly respond to customers’ complaints.
  • Collect customer feedback and made process changes to exceed customer satisfaction goals.
  • Internal ticket processing and knowledge of CRM systems.
  • Manage over 50 customer calls per day
  • Performed towards company's KPIs

Customer Service Agent

Cadent Gas
Hinckley
04.2022 - 08.2022
  • Taking emergency calls for UK National Gas Emergency Service from customers and creating work orders for engineers to attend.
  • Working with speed and accuracy at all times.
  • Creating correct and precise work orders with great attention to detail.
  • Active listening and showing empathy to customer's situation.
  • Managed over 90 customers calls per day.

Assistant Manager

Bond Street Distillery and Social
Hinckley
05.2021 - 04.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Receiving deliveries, events organizing, booking customers online or by phone, cash up procedures, supervising bar staff, producing weekly schedules.
  • Increased customer satisfaction by 10%.

Fulfilment Associate

AMAZON UK FULFILMENT CENTRE
02.2021 - 04.2021
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
  • Packing customer’s orders to highest standards, using handheld scanners and computer systems

Food Assistant - Barista

Triumph Motorcycles
10.2017 - 04.2021
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Catering for special events at Triumph Visitors Centre.
  • Increased sales by 5%.

Restaurant Waitress

Hansom Cab Hungry Horse
Hinckley
02.2018 - 07.2018
  • Participated in sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Service Crew Member

Macdonald's
Hinckley
01.2016 - 10.2017
  • Multitasking and maintaining friendly manner with colleagues and customers
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Kept customers and crew areas organized.

Service Crew Member

Cinema City
Hinckley
11.2016 - 01.2017
  • Customer service on tills at the cinema.
  • Selling tickets food and drinks.
  • Cleaning duties, open up and end of shift procedures.

Quality Control Assistant

Syncreon Technologies
Hinckley
11.2015 - 11.2016
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Supported audit preparation through research, analysis and presentation development.
  • Evaluated returned products for safety, functionality and other issues.

Education

Bachelor of Science - Business Management

Solent University - Birmingham
Birmingham /United Kingdom
06.2020 - 02.2021

Master of Science - Philosophy And Religious Studies

Sofia University "St. Kliment Ohridsky"
Sofia, Bulgaria
10.2003 - 05.2010

Skills

    Customer service

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Timeline

Customer Service Specialist

Eva Global
10.2022 - Current

Customer Service Agent

Cadent Gas
04.2022 - 08.2022

Assistant Manager

Bond Street Distillery and Social
05.2021 - 04.2022

Fulfilment Associate

AMAZON UK FULFILMENT CENTRE
02.2021 - 04.2021

Bachelor of Science - Business Management

Solent University - Birmingham
06.2020 - 02.2021

Restaurant Waitress

Hansom Cab Hungry Horse
02.2018 - 07.2018

Food Assistant - Barista

Triumph Motorcycles
10.2017 - 04.2021

Service Crew Member

Cinema City
11.2016 - 01.2017

Service Crew Member

Macdonald's
01.2016 - 10.2017

Quality Control Assistant

Syncreon Technologies
11.2015 - 11.2016

Master of Science - Philosophy And Religious Studies

Sofia University "St. Kliment Ohridsky"
10.2003 - 05.2010

LANGUAGES

English - Proficient

Bulgarian - Proficient

HOBBIES

Yoga

Jogging

Cycling

Reading

Travelling

LANGUAGES

English - Proficient

Bulgarian - Proficient

HOBBIES

Yoga

Jogging

Cycling

Reading

Travelling

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Valentina IsakovaCustomer Service Specialist