Valentina Frediani
London
Summary
Engaging Retail Professional with strong relationship-building and POS system skills. Boosts sales through effective customer interaction and fosters a welcoming environment. Collaborates with teams to enhance shop organisation and drive customer satisfaction through tailored product recommendations.
Overview
6
6
years of professional experience
Work History
DELI SHOP ASSISTANT
MEAT NW5
London
02.2021 - 09.2021
- Increased department sales through product recommendations, addressing customer inquiries, and providing personalised assistance.
- Completed customer sales transactions using a point-of-sale system.
- Cut and packed cheeses and trimmed cured meats in preparation for sales.
- Monitored fridge temperatures and ensured stock levels met customer demand for fresh products.
- Stocked shelves with inventory and arranged displays to draw attention to merchandise.
- Maintained cleanliness of department by sweeping floors, dusting shelves, and wiping coolers to enhance shopping experience.
- Bagged and packaged customer purchases and wrapped gifts for presentation.
SHOP ASSISTANT
Seasons Fishmongers
London
11.2020 - 03.2021
- Completed customer sales transactions using a point-of-sale system.
- Answered questions regarding store and merchandise.
- Prepared purchases by bagging, packaging, and wrapping gifts to ensure customer satisfaction.
- Stocked shelves with inventory and arranged displays to draw attention to merchandise.
- Moved inventory from back stock to sales floor for effective merchandise display.
- Maintained cleanliness of department by sweeping floors, dusting shelving, and wiping coolers to enhance customer experience.
- Built strong working relationships with guests, vendors and associates.
SHOP ASSISTANT
Prezzemolo e Vitale Notting Hill
London
08.2020 - 10.2020
- Completed customer sales transactions using a point-of-sale system.
- Built department sales by making product recommendations, answering questions and assisting guests.
- Prepared purchases by bagging and packaging items, including gift wrapping, to ensure customer satisfaction.
- Stocked shelves with inventory and arranged displays to attract customers and promote sales.
- Maintained cleanliness of department by sweeping floors, dusting shelving, and wiping coolers to enhance customer experience.
- Moved items from back stock onto sales floor.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Recorded fridge temperatures daily to ensure optimal food safety.
- Maintained records related to sales.
WAITRESS
Nobu Hotel Shoreditch
London, ENG
11.2019 - 07.2020
- Greeted and escorted guests to tables, creating welcoming atmosphere.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Monitored guest satisfaction throughout each course to ensure enjoyable dining experience.
- Addressed guest complaints or concerns to uphold positive relationships with patrons.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
- Set up linens, dishes, and silverware to prepare tables for customers.
WAITRESS
Camping la Quercia
Lazise
03.2019 - 09.2019
- Served food and drinks, cleared dirty dishes, and refilled beverages to elevate dining experience.
- Greeted and escorted guests to tables, fostering a warm welcome.
- Communicated orders to kitchen staff to expedite service, ensuring food remained fresh and hot.
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Addressed guest complaints or concerns promptly to foster positive relationships between patrons and restaurant management.
- Trained new employees on restaurant policies.
- Managed incoming calls to efficiently schedule reservations.
- Managed closing duties such as counting money and cleaning.
HOSTESS
Palazzina Grassi Hotel
Venezia
02.2019 - 03.2019
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Engaged with guests to enhance satisfaction with food and service experience.
- Monitored guest needs throughout dining experience to ensure consistent high-quality service.
- Engaged members and guests in friendly conversations to foster a welcoming atmosphere.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
ENTERTAINMENT STAFF MEMBER
Hotel Parque Cristobal
Playa del Ingles
10.2017 - 03.2018
- Engaged children during miniclub and minidisco shifts, creating a fun environment.
- Used microphone to engage guests during events.
- Played fun and engaging games with guests to give out prizes.
- Assisted costumed colleagues with navigation and guest interaction.
- Organised and coordinated rehearsals for dance shows, ensuring readiness for performances.
- Decorated facility, fostering visualisation of celebratory theme for guests.
- Set up and cleaned event equipment to ensure smooth operation of activities.
- Worked with and performed for audiences of different ages and socioeconomic backgrounds.
ENTERTAINMENT STAFF MEMBER
Hotel Costa Calero
09.2017 - 10.2017
- Engaged children during miniclub and minidisco activities, promoting a fun environment.
- Organised interactive games for guests to win prizes.
- Leveraged microphone to interact with guests.
- Coordinated rehearsals for dance shows, enhancing performance readiness.
- Practised script and choreography during rehearsals.
- Supported set-up and clean-up of event equipment, ensuring smooth operation.
- Decorated facility, fostering visualization of celebratory theme for guests.
HOSTESS
I Portici Hotel Michelin star Restaurant
Bologna
06.2015 - 09.2015
- Engaged with guests to maximize satisfaction with food and service.
- Escorted guests to tables or offered open seating options, enhancing their overall dining experience.
- Monitored restaurant activity to determine seating and dining flow.
- Answered phone calls to take reservations and addressed guest inquiries, contributing to efficient service and guest satisfaction.
- Monitored cleanliness of common areas and dining rooms, ensuring a neat and welcoming atmosphere for guests.
Education
DIAPLOMA IN FOREIGN LANGUAGES -
Liceo linguistico Boldrini
Bologna, Italy07-2017
HIGH SCHOOL -
Ellen Key
Berlin, Germany07-2014
ELEMENTARY SCHOOL -
Santa Maria Goretti
Nettuno, Italy06-2006
ELEMENTARY SCHOOL -
Teodoro Bonati
Ferrara, Italy06-2004
Skills
- Food safety practices
- Cash handling
- POS systems
- Product labelling
- Shop organisation
- Team collaboration
- Relationship building
Languages
ITALIAN
RUSSIAN
BULGARIAN
SPANISH
GERMAN
Timeline
DELI SHOP ASSISTANT
MEAT NW5
02.2021 - 09.2021
SHOP ASSISTANT
Seasons Fishmongers
11.2020 - 03.2021
SHOP ASSISTANT
Prezzemolo e Vitale Notting Hill
08.2020 - 10.2020
WAITRESS
Nobu Hotel Shoreditch
11.2019 - 07.2020
WAITRESS
Camping la Quercia
03.2019 - 09.2019
HOSTESS
Palazzina Grassi Hotel
02.2019 - 03.2019
ENTERTAINMENT STAFF MEMBER
Hotel Parque Cristobal
10.2017 - 03.2018
ENTERTAINMENT STAFF MEMBER
Hotel Costa Calero
09.2017 - 10.2017
HOSTESS
I Portici Hotel Michelin star Restaurant
06.2015 - 09.2015
DIAPLOMA IN FOREIGN LANGUAGES -
Liceo linguistico Boldrini
HIGH SCHOOL -
Ellen Key
ELEMENTARY SCHOOL -
Santa Maria Goretti
ELEMENTARY SCHOOL -
Teodoro Bonati