Valentina Chryssafis
MILTON KEYNES,BUCKS
Summary
Accomplished professional with 26 years in customer service and retail management, progressing from Sales Assistant to Team Manager. Experienced in quality control, sortation, and problem-solving within automated environments. Skilled in enhancing team performance through targeted training and development, driving operational efficiencies and superior customer care. Proven ability to cultivate positive team dynamics and deliver exceptional service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sortation, Problem Solving and Instructorship
Amazon
Magna Park, Lutterworth
08.2019 - Current
- Executed sortation tasks while resolving issues and training team members in automated warehouse operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Healthcare Advisor, NVQ 2 Pharmacy Services
Boots PLC
Kingston, Milton Keynes
03.2012 - Current
- Facilitated sales of OTC medicines by providing customers with information on symptoms and relevant products while accurately dispensing prescribed medicines.
- Maintained accurate and confidential patient records, adhering to data protection regulations.
- Advised patients on diet and exercise, stress management and other lifestyle changes for improving health.
- Managed confidential patient records with utmost discretion, ensuring compliance with data protection regulations.
Management, Pharmacy team and Healthcare team
Boots PLC
02.2010 - 02.2012
- Managed profit protection through cash flow oversight, transaction verification, store opening/closing, and security checks.
- Delivered training and assisted with sales plans and stockroom rebuilds, demonstrating best practices in store presentation.
- Created daily rotas and supported colleagues in delivering exceptional customer care.
Photographic Processing/Sales
Boots PLC
Kingston, Milton Keynes
10.1999 - 01.2010
- Operated computerised equipment, including interactive image processors, during BOOTS "Photographic Assistants Training Programme" to enhance technical skills.
- Provided face-to-face customer service, ensuring customer satisfaction and fostering positive relationships in this role.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Help Desk Support
GETRONICS UK Ltd
Milton Keynes
10.2005 - 01.2006
- Provided first-time resolution support for laptop users (Windows 2000/XP and Apple Mac) in hotels across Europe on behalf of Quadriga, enhancing user experience.
- Escalated cases to second-level support when necessary.
- Analysed help desk support patterns to identify recurring issues and develop strategies for prevention and swift resolution.
- Analysed help desk support patterns to identify areas for improvement in IT services.
- Supported the animation team in managing project timelines, helping to meet critical deadlines for client presentations.
Marketing Manager
Factory of Metal Concrete Constructions
Kishinev
01.1990 - 01.1998
- Promoted building materials and construction services, enhancing brand visibility and recognition.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Managed marketing budgets, allocating resources efficiently to achieve strategic objectives and maximise returns.
- Built new business partnerships to drive customer acquisition and generate revenue.
Quality Control
Factory of Metal Concrete Constructions
Kishinev
01.1988 - 01.1990
Education
Qualifications Certificate - Technology of Building Materials
Kishinev College of Technology
Kishinev, Moldova01-1988
Skills
- Logistics coordination
- Sales planning
- Financial management
- Instructional design
- Problem resolution
- Customer interaction
- Team leadership
- Problem-solving
- Calm under pressure
- Communication skills
- Equipment maintenance
- Team building
Languages
English
Romanian
Russian
spoken Greek
Certification
- Diploma
- College Diploma certified
Custom
- Boots PLC, 32 Winchester Cir, Kingston, Milton Keynes, MK10 0BA, 2012-03-01, present, Dispenser, Healthcare Advisor, NVQ 2 Pharmacy Services: Assist in the sales of OTC medicines, provide information to customers on symptoms and products, and supply prescribed medicines.
- Amazon, 236 Hawke Way, Magna Park, Lutterworth, LE17 4XR, 2019-08-01, 2020-05-31, 2020-06-01, present, Sortation, Problem Solving, and Instructorship in an automated warehouse environment.
- Boots PLC, 19 Barnsdale Drive, MK4 4DD, 2010-02-01, 2012-02-28, Management, Pharmacy team, and Healthcare team: Providing daily rotas, observing and helping colleagues to achieve the best customer care. Providing training, helping with the sales plans and rebuilds, and showing my team what GOOD LOOKS LIKE on store and stockroom presentation. Looking after the profit protection of the Company, dealing with cash flow, checking transactions, opening/closing the store, and carrying out security checks.
- Boots PLC, 32 Winchester Cir, Kingston, Milton Keynes, MK10 0BA, 1999-10-01, 2010-01-31, Photographic Processing/Sales. Servicing of and working with computerised equipment, such as interactive image processors and various aspects of photography, completed the BOOTS 'Photographic Assistants Training Programme. Another aspect of this position was to provide face-to-face customer service.
- GETRONICS UK Ltd, Milton Keynes, UK, 2005-10-01, 2006-01-31, Providing help desk first-time resolution support, support for laptop users (Windows 2000/XP and Apple Mac) in HOTELS across EUROPE, on behalf of QUADRIGA, in areas of: Internet/network connectivity problems, logging calls (PEOPLESOFT S3), and if necessary forwarding cases to second level support.
- Factory of Metal Concrete Constructions, Factory Street 12, Kishinev, Moldova, 1990-01-01, 1998-12-31, Marketing Manager, Marketing of Building Materials and Constructions.
- Factory of Metal Concrete Constructions, Factory Street 12, Kishinev, Moldova, 1988-01-01, 1990-12-31, Quality Control.
Timeline
Sortation, Problem Solving and Instructorship
Amazon
08.2019 - Current
Healthcare Advisor, NVQ 2 Pharmacy Services
Boots PLC
03.2012 - Current
Management, Pharmacy team and Healthcare team
Boots PLC
02.2010 - 02.2012
Help Desk Support
GETRONICS UK Ltd
10.2005 - 01.2006
Photographic Processing/Sales
Boots PLC
10.1999 - 01.2010
Marketing Manager
Factory of Metal Concrete Constructions
01.1990 - 01.1998
Quality Control
Factory of Metal Concrete Constructions
01.1988 - 01.1990
Qualifications Certificate - Technology of Building Materials
Kishinev College of Technology