Valentina Cardona Trujillo

Administrative responsibilities:

• Put in place clear controls for financial administration and business management. Supported Finance Manager in preparing year-end accounts, ensuring regulatory compliance. Facilitated month-end closing procedures. Processed company receipts, invoices and expenses.
• Prepared weekly sales reports, providing clear view of business performance.
• Utilizing Excel skills for data management, manipulation, and presentation purposes, producing documents for internal and external stakeholders.
• Generating and processing client invoices, ensuring accurate and timely delivery.
• Managing end-of-month payroll, including oversight of staff shifts and overtime. Monitoring departments expenditures and alerting management to budgetary concerns.
• Providing professional customer service via phone and email. Resolving queries. Implemented flag system to identify and address potential system issues proactively.
• Compiling periodic reports to update upper management on key performance indicators (KPIs) and operational matters.
• Tracked repeat offenders using database system regularly, escalating cases as necessary for further action. Coordinated system implementation to ensure less manual work. Coordinated and managed debt collection for unpaid fines, ensuring timely recovery of dues.
• Assessed complex insurance documents, ensuring clarity and transparency for clients.

Project management responsibilities:

• Managed budgetary, scheduling, and scope changes, proposing strategic actions to achieve project objectives.
• Conducted workforce planning and data analysis to facilitate informed decision-making.
• Assessed project operational and capital cost, implementing proactive solutions to mitigate issues.

Other responsibilities:

• Customised software solutions to meet unique business requirements, including the creation of a chatbot. Tested new features, ensuring seamless integration with existing systems.
• Integrated latest digital marketing trends into campaign plans, staying ahead of competitors. Managed multi-channel digital marketing campaigns to increase brand awareness.
• Led the rebranding of the company website, ensuring brand consistency across all web pages through use of style guides. Provided technical support post-launch, addressing any potential issues or concerns.
• Delivered designs under tight deadlines, enhancing customer engagement by designing interactive graphics. Implemented design strategies to boost company's market presence.

• Communication / Customer Interactions: Phone, email, social media, In-person
• Handle customer complaints / conflict resolution
• Feedback handling
• Document preparation: drafting and formatting documents, reports, memos.
• File management / record keeping: organizing and maintaining physical/digital files.
• Handle appointment bookings and payments
• Account management: Ensure B2B customer satisfaction, system training, renewals, cross-selling and upselling, Assist with budgeting and invoicing

• Supervision: Manage and lead pre-analytical staff, ensuring proper training, scheduling and performance evaluations.
• Process oversight
• Team development / Team building
• Quality Assurance: Implement and monitor quality assurance programs and procedures to maintain accuracy and reliability of test results.
• Acquired UKAS accreditation
• Performed implementation of new LIMS system
• Data management
• Regulatory compliance
• Query resolution: Identify and resolve issues, discrepancies and anomalies.
• Audits and Risk management
• Budget management / Inventory management
• Appraisals, staff rotas and payroll processing

• Data entry / record keeping
• Specimen handling / Knowledge of specimen collection, techniques and preparations.
• Compliance: adhere to relevant healthcare and laboratory regulations.
• Quality control / Quality assurance
• Equipment proficiency / Equipment maintenance
• Infection control
• Problem-solving / Precise attention to detail
• Collaboration