Val Malone
Aberdeen,Aberdeen City
Summary
Dedicated professional with expertise in service coordination and office administration, demonstrating exceptional customer service and communication skills. Proficient in multitasking and sensitive listening, ensuring efficient handling of telephone systems and client interactions. Committed to leveraging these competencies to enhance organisational efficiency and support career advancement within dynamic environments.
Overview
12
12
years of professional experience
Work history
Support practitioner
Cornerstone
Aberdeen, Aberdeen City
01.2025 - Current
- Developed individualised activity schedules to enhance community engagement.
- Coordinated with medical professionals to ensure optimal health outcomes.
- Administered prescribed medications, maintaining adherence to treatment plans.
- Prepared nutritious meals tailored to specific dietary requirements.
- Implemented behaviour modification programmes to support mental health improvements.
- Recorded progress notes promptly for accurate client documentation.
- Facilitated transportation assistance, improving access to community resources.
- Assisted individuals with personal grooming, boosting self-esteem and confidence.
Personal Assistant
SDS
Aberdeen, Aberdeen City
09.2023 - 10.2025
- Assisted clients with daily activities for improved quality of life.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Start up PEG tube feed for daily routine and shut down at night
- Assisted in morning routine for school
- Assisted in even routine for personal care
- Promoted different opportunities for development and social skills
Apprentice Support Officer
JTL Training
Aberdeen, Aberdeen City
02.2022 - 08.2023
- Responsible for 65 electrical and plumbing apprentices JTL training program.
- Accurately recorded all progress of each apprentice including their safeguarding, college, work and personal progress.
- Fulfilled monthly progress sheets regarding each apprentice after in-depth communication with them.
- Liaised with employers and third parties if and when required on progress of apprentice giving constructive feedback.
- Managed calendars, emails and meeting requests and responded in a timely manner.
- Finished on-the-job training within set deadlines.
- Completed related coursework ahead of time and to high standard to achieve NVQ level 2 in IAG within 3 months.
- Utilised technical knowledge for problem-solving during challenging situations.
- Finished on-the-job training within set deadlines.
- Improved team communication by proactively participating in weekly meetings.
- Achieved deadline compliance with meticulous time management.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
Funeral arranger
Coop Funeral Care
Aberdeen, Aberdeen City
07.2019 - 09.2021
- Managed administrative duties, ensuring efficient operation of funeral home.
- Increased sales by 35% and upsold products on my services.
- Handled paperwork related to death certificates, obituaries, and legal documents efficiently.
- Helped select appropriate music selections reflecting deceased's preferences or family requests.
- Facilitated viewing arrangements for mourners' convenience.
- Conducted pre-funeral meetings to ascertain client wishes and needs.
- Established trust with bereaved families for smoother arrangement proceedings.
- Managed inventory of funeral products like caskets and urns ensuring availability as needed.
- Delivered compassionate aftercare follow-up calls providing emotional support post-service.
- Prepared detailed cost estimates to support families in budgeting decisions. updated Coop invoicing systems making sure that deposits and non funeral sales were paid in accordance with Coop payment procedures
- Worked with cemeteries to arrange opening, grave-digging and burial activities on client request.
Corporate Account Executive
Plan B Professional Services
Aberdeen, Aberdeen City
11.2017 - 08.2018
- Delivered large IT project account for major building company within strict deadlines.
- Increased profits on account from 22% to 57% in 6 months.
- Coordinated with internal teams to ensure seamless service delivery across projects.
- Produced comprehensive admin and contract documents, including Statements of Work and reports.
- Facilitated resolution of client issues, fostering positive relationships.
- Assessed customer needs using active listening to deliver effective solutions.
- Increased revenue through upselling and securing consistent contract renewals.
- Maintained detailed customer records to optimise future sales opportunities.
- Managed global travel logistics for internal and subcontracted resources, tracking costs and coordinating visas.
Counters Manager
Morrisons
Aberdeen, Aberdeen City
07.2017 - 11.2017
- Lead 3 teams of 15 staff across 3 in store departments.
- Managed stock and inventory for smooth operations.
- Followed company policies and procedures, ensuring compliance at all times.
- Handled daily administrative duties efficiently resulting in organised workflow.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Scheduled staff rotas to meet business demands within budget.
- Attended daily and weekly manager meetings updating both managers and colleagues accordingly.
Company director
NuYouScotland
Aberdeen, Aberdeen City
04.2014 - 07.2017
- Promoted healthier lifestyles through proactive health coaching and advice.
- Delivered nutritional advice to support weight management goals.
- Attended industry seminars, enhancing knowledge and skills.
- Established strong client relationships by conducting regular follow-ups.
- Educated potential customers about overall benefits of products leading to increased purchases.
- Led team meetings to foster collaboration and team spirit.
- Use of social media platforms effectively led to higher brand visibility.
- Trained new joiners on company products, increasing their efficiency.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
Project manager
Tailsman Synopec Energy Uk
Aberdeen, Aberdeen
08.2014 - 09.2014
- Managed remaining Lync conferencing go-live preparation and full deployment over whole UK onshore and offshore assets.
- Expedited issue resolution to minimise delays in project timelines.
- Steered teams through complex project phase to successful completion.
- Delivered products and services in line with agreed arrangements and contracts.
- Updated stakeholders at close out of project of all key milestones achieved.
Education
SVQ Level 4 - Environment Food Science
Royal Environmental Health Institute Scotland
Aberdeen, Aberdeen City 02/2010 - 02/2010
Prince 2 Practitioner - Project Management
Prince 2
Aberdeen, Aberdeen City 04/2008 - 05/2008
Bachelor of Science - Mathematics and Computing
Robert Gordon University
Aberdeen 09/1997 - 05/2000
NVQ Level 2 - Information Advice Guidance
Skills Network
Aberdeen, Aberdeen City 05/2024 - 07/2024
Higher National Diploma - Biological Sciences
North East Scotland College
Aberdeen, Aberdeen City 09/1988 - 05/1991
Skills
- Service coordination
- Customer Service
- Communication skills
- Sensitive listening
- Multitasking proficiency
- Telephone system expertise
- Office administration
Affiliations
- Gardening, cycling and travel
Accomplishments
Turned a failing contract into a 53% profit margin within 6 months.
Youngest female Aberdeen Table Tennis champion at 10 years old
References
References available upon request.
Timeline
Support practitioner
Cornerstone
01.2025 - Current
Personal Assistant
SDS
09.2023 - 10.2025
Apprentice Support Officer
JTL Training
02.2022 - 08.2023
Funeral arranger
Coop Funeral Care
07.2019 - 09.2021
Corporate Account Executive
Plan B Professional Services
11.2017 - 08.2018
Counters Manager
Morrisons
07.2017 - 11.2017
Project manager
Tailsman Synopec Energy Uk
08.2014 - 09.2014
Company director
NuYouScotland
04.2014 - 07.2017
SVQ Level 4 - Environment Food Science
Royal Environmental Health Institute Scotland
02/2010 - 02/2010
Prince 2 Practitioner - Project Management
Prince 2
04/2008 - 05/2008
Bachelor of Science - Mathematics and Computing
Robert Gordon University
09/1997 - 05/2000
NVQ Level 2 - Information Advice Guidance
Skills Network
05/2024 - 07/2024
Higher National Diploma - Biological Sciences
North East Scotland College
09/1988 - 05/1991
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