Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vaishnavi Sawant

Vaishnavi Sawant

Stockport,Greater Manchester

Summary

A highly driven and accomplished post-graduate with more than two years of professional experience. Demonstrated exceptional client relationship management, leadership, analytics, communication, and problem-solving abilities. Seeking to effectively contribute to a dynamic team and drive results by utilizing my practical expertise and academic base. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Client and Customer Consultant

The Body Shop
Glastonbury, United Kingdom
  • Knowledgeable client and customer consultant at The Body Shop who is committed to providing outstanding customer care and improving the whole shopping experience
  • Competent in establishing trusting connections with clients, knowing their needs, and making tailored product recommendations
  • Competent at responding to questions, fixing problems, and guaranteeing client happiness
  • Accomplished at sustaining product knowledge, assisting with marketing initiatives, and meeting sales goals for the store
  • Ability to sustain brand values, foster consumer loyalty, and collaborate well in a team
  • Ardent admirer of beauty and dedicated to advancing moral and environmentally friendly behaviour.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Client Support Management of Corporate & Investment Bank

JPMorgan Chase & Co
Mumbai
04.2022 - 08.2023
  • Manager of client services with a demonstrated performance of streamlining operations and overseeing all phases of the client lifecycle, including transitions, onboarding, and offboarding
  • Skilled in establishing efficient administrative procedures, leading multidisciplinary groups, and guaranteeing smooth departmental collaboration
  • Well experienced in working under strict deadlines with spending a large amount of the day as a Client Services Specialist interacting with professionals and clients about unique projects
  • Proven record of being in charge of different aspect on projects, from setting up expert-client communications to meticulously planning phone conversations to guarantee effective and seamless cooperation between all parties.

Associate Client Manager

Sutherland Global Services
Mumbai
07.2020 - 09.2020
  • Customer and client Support Professional with an established history of providing outstanding AT&T customer care
  • Demonstrated ability to solve technical problems, handle telecom questions, and surpass performance targets
  • Adept at achieving goals, upholding client delight, and fostering brand expansion
  • Excellent problem-solving and communication skills, dedicated to making sure customers and clients have a great experience.

Client Service and Sales Executive

Decathlon Sports India Pvt. Ltd
Mumbai
03.2018 - 09.2018
  • Executive in client services with a track record of increasing client retention and satisfaction
  • Outstanding interpersonal and communication abilities; competent at establishing and preserving connections with clients
  • Strong ability to resolve conflicts and solve problems
  • Proficient with CRM software, customer service tactics, and client management
  • Proven capacity to recognize and attend to customer demands, guaranteeing the best possible service
  • Devoted to providing outstanding customer service and obtaining sustained client satisfaction
  • Skilled in designing and executing powerful client presentations.

Education

MSc in International Management -

University of Bath
Bath, UK

Bachelor of Commerce -

K. J. Somaiya College of Arts & Commerce
Mumbai, India

Skills

  • Customer relations
  • Problem-solving
  • Sales expertise
  • Customer Service
  • Upselling
  • Communication skills
  • Strategic planning
  • Leadership
  • Social media marketing

Certification

  • Digital Marketing, The North Storm Academy, 2020, The North Storm Academy hosted an insightful digital marketing seminar, where industry experts shared the latest trends and strategies in the digital marketing landscape. Attendees gained valuable insights into social media marketing, search engine optimization (SEO), content marketing, and the importance of data analytics in successful digital campaigns. The seminar provided a comprehensive overview of the ever-evolving world of digital marketing, equipping participants with the knowledge and tools to excel in the digital age.
  • Maharashtra State Certification in Information Technology (MSCIT), 2017, I am proud to hold a Maharashtra state certification in Information Technology, achieving an outstanding 94% score. This certification signifies my strong grasp of IT fundamentals, technical skills, and problem-solving abilities. It reflects my commitment to excellence in the field of Information Technology, which I am eager to leverage in contributing to innovative and impactful projects.

Timeline

Client Support Management of Corporate & Investment Bank

JPMorgan Chase & Co
04.2022 - 08.2023

Associate Client Manager

Sutherland Global Services
07.2020 - 09.2020

Client Service and Sales Executive

Decathlon Sports India Pvt. Ltd
03.2018 - 09.2018

Client and Customer Consultant

The Body Shop

MSc in International Management -

University of Bath

Bachelor of Commerce -

K. J. Somaiya College of Arts & Commerce

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Vaishnavi Sawant