Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Vaishnavi Kathi Ostawal

Vaishnavi Kathi Ostawal

London,United Kingdom

Summary

Dedicated and detail-oriented HR Assistant with a love for creating pleasant work environments and assisting the HR team with various tasks. Adept in handling administrative work, managing employee data, and ensuring HR regulations and procedures are followed. Excellent organizational and communication abilities enable seamless collaboration with both staff and management. Proven ability to handle confidential information discreetly and professionally. I'm eager to use my experience in recruiting support, onboarding, and employee relations to contribute to creating a thriving and inclusive workplace. Committed to streamlining HR operations and increasing overall employee satisfaction.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Management Trainee

Blue Orchid Hospitality
London
03.2024 - 01.2025
  • Providing a great experience for guests from check-in to check-out
  • Processing new bookings through the opera systems, ensuring proper data capture
  • Taking inquiries in person, over the phone, and via email
  • Ensuring maximum room occupancy and upselling hotel services and facilities to guests
  • Proactively anticipating client needs to improve their experience also continually extended courtesy calls and catered to guest special needs during their stay
  • Maintaining an orderly and aesthetically pleasing front desk while representing the hotel's brand and image
  • Managed financial transactions, including foreign currency, credit cards, and cash, in accordance with hotel policies also guaranteed the utmost accuracy and compliance in all financial transactions
  • At times, as a hostess, I provided exceptional customer service by greeting customers and accompanying them to the dining area with a polite demeanor
  • Mastered table management software helps reduce wait times and maintain efficiency when scheduling reservations and assigning tables

HR Assistant

Randstad Offshore Services
Hyderabad
02.2022 - 09.2022
  • Experience in the entire recruiting life cycle
  • Assisted with new employee onboarding, which included document collection, contract preparation, and orientation sessions
  • Ensured a smooth integration of new hires by collaborating with several departments and managing welcoming activities
  • Prepared and revised HR papers, including employment agreements and HR policies
  • Worked with the recruitment process by publishing job ads, reviewing resumes, and organizing interviews
  • Coordinated with hiring managers to facilitate interviews and manage candidate communications
  • Contributed to the processing of payroll information, ensuring that employee attendance, leaves, and remuneration were recorded accurately
  • Good experience with the Full Recruitment Cycle, from Requirement Requisition to Final Placement

Customer Service Advisor

Genpact Ind Pvt Ltd.
Hyderabad
07.2018 - 09.2021
  • Worked for Automobile Insurance Claims of Penske Truck Leasing Company USA
  • Boosted customer experiences by delivering superior customer service as a claim specialist for the First Notice of Loss process, Deals, and Rentals process teams
  • Prepared insurance claim forms and related documents, and reviewed them for completeness that determines 70% of savings
  • Generated reports and updated database of production and updated requirements on a daily, weekly, and monthly basis
  • Worked with management in preparing the monthly database of the team
  • Helped management prepare dashboards, pull escalated reports, and assign emails to the team
  • Trained employees and new hires on new business processes using in-person and online education

Education

MBA -

Roehampton University
09.2022 - 09.2023

B. Com - Computers

Osmania University
06.2015 - 03.2018

Skills

  • Recruitment
  • Communication
  • Customer Service
  • MS Office
  • Interviewing
  • Onboarding
  • Multi-tasking
  • Attention to Detail
  • Data Analysis
  • Database management

Languages

English
Hindi
Telugu

Timeline

Management Trainee

Blue Orchid Hospitality
03.2024 - 01.2025

MBA -

Roehampton University
09.2022 - 09.2023

HR Assistant

Randstad Offshore Services
02.2022 - 09.2022

Customer Service Advisor

Genpact Ind Pvt Ltd.
07.2018 - 09.2021

B. Com - Computers

Osmania University
06.2015 - 03.2018
Vaishnavi Kathi Ostawal