Hi, I’m
Vaisakh Suresh
Manchester,Greater Manchester
Summary
I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself. My work objectives are to establish myself as an Engineer in a company with a motivating, competitive and learning environment where my technical expertise can be put. Independent professional with strong computer literacy and fast typing skills. Seeking to achieve sustainability and growth in workforce.
Overview
6
years of professional experience
6
years of post-secondary education
Work History
Home Credit India Finance Pvt Ltd, Bangalore, India
Advisor-Operations
2018.01 - 2022.11 (4 years & 10 months)
Job overview
- Identified root causes of complaints through effective questioning.
- Clarified complaints to fully understand customer issues.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Communicated customer feedback through appropriate channels to help fuel continuous improvement.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Escalated urgent, complex or technical cases following established procedure.
- Responded to customer feedback within target timescales.
- Documented customer interactions, following company policy and procedure in all engagements.
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
One point one solution, Bangalore, India
Customer Responsive Executive
2016.07 - 2017.12 (1 year & 5 months)
Job overview
- Taking ownership of customer issues and get it resolved by escalation unresolved issue to the appropriate internal teams.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information on database.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted manager in implementing and updating procedures to sustain quality standards.
Education
Rajas Engineering college , Nagercoil, India
B.tech from Computer Science and Engineering
2012.06 - 2016.06 (4 years)
SVHSS,Clappana , Kollam, Kerala
Higher Secondary School from Science
2010.05 - 2012.05 (2 years)
KHS Valanjanadakkavu
SSLC High school
2010
Skills
- Excel Skills-Pivot tables and reporting, VLOOKUP and XLOOKUP, Building charts and graphs, Cell formatting
- Data entry
- Data collection and analysis
- Business analysis
- Customer service
- Hardware and software installation
- Technical support
- Hardware installations
- Applications: Office 365, Open office
- System development and administration
- Technical writing
Languages
English
Upper intermediate
Timeline
Advisor-Operations
Home Credit India Finance Pvt Ltd
2018.01 - 2022.11 (4 years & 10 months)
Customer Responsive Executive
One point one solution
2016.07 - 2017.12 (1 year & 5 months)
Rajas Engineering college
B.tech from Computer Science and Engineering
2012.06 - 2016.06 (4 years)
SVHSS,Clappana
Higher Secondary School from Science
2010.05 - 2012.05 (2 years)
KHS Valanjanadakkavu
SSLC High school
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