Hi, I’m
Vaisakh Suresh
Manchester,Greater Manchester
Summary
I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself. My work objectives are to establish myself as an Engineer in a company with a motivating, competitive and learning environment where my technical expertise can be put. Independent professional with strong computer literacy and fast typing skills. Seeking to achieve sustainability and growth in workforce.
Overview
6
years of professional experience
6
years of post-secondary education
Work History
Home Credit India Finance Pvt LtdBangalore, India
Advisor-Operations
01.2018 - 11.2022
Job overview
- Identified root causes of complaints through effective questioning.
- Clarified complaints to fully understand customer issues.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Communicated customer feedback through appropriate channels to help fuel continuous improvement.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Escalated urgent, complex or technical cases following established procedure.
- Responded to customer feedback within target timescales.
- Documented customer interactions, following company policy and procedure in all engagements.
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
One point one solutionBangalore, India
Customer Responsive Executive
07.2016 - 12.2017
Job overview
- Taking ownership of customer issues and get it resolved by escalation unresolved issue to the appropriate internal teams.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information on database.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted manager in implementing and updating procedures to sustain quality standards.
Education
Rajas Engineering collegeNagercoil, India
B.tech from Computer Science and Engineering
06.2012 - 06.2016
SVHSS,ClappanaKollam, Kerala
Higher Secondary School from Science
05.2010 - 05.2012
KHS Valanjanadakkavu
SSLC High school
2010
Skills
- Excel Skills-Pivot tables and reporting, VLOOKUP and XLOOKUP, Building charts and graphs, Cell formatting
- Data entry
- Data collection and analysis
- Business analysis
- Customer service
- Hardware and software installation
- Technical support
- Hardware installations
- Applications: Office 365, Open office
- System development and administration
- Technical writing
Languages
English
Upper intermediate
Timeline
Advisor-Operations
Home Credit India Finance Pvt Ltd
01.2018 - 11.2022
Customer Responsive Executive
One point one solution
07.2016 - 12.2017
Rajas Engineering college
B.tech from Computer Science and Engineering
06.2012 - 06.2016
SVHSS,Clappana
Higher Secondary School from Science
05.2010 - 05.2012
KHS Valanjanadakkavu
SSLC High school
Similar Profiles
Pawan Kumar SharmaPawan Kumar Sharma
Sr. Team Lead - Collection at Home Credit India Finance Pvt. Ltd.Sr. Team Lead - Collection at Home Credit India Finance Pvt. Ltd.
Rakesh UpadhyayRakesh Upadhyay
Sr. Manager at Home Credit India Finance Pvt. LtdSr. Manager at Home Credit India Finance Pvt. Ltd
Vishal KumarVishal Kumar
Agency Manager (Recovery) at SMFG INDIA CREDIT FINANCCEAgency Manager (Recovery) at SMFG INDIA CREDIT FINANCCE