Vaida Jakstiene
Manager
Glasgow,Glasgow City
Summary
Accomplished professional with extensive expertise in staff recruitment, customer relationship management, and crisis handling. Demonstrates exceptional leadership skills and a strong commitment to health and safety compliance. Proven track record in budget planning and management, ensuring time efficiency and outstanding customer service. Adept at department management, equipment maintenance, and training and development. Career goal includes leveraging resourcefulness to enhance organisational success while maintaining high standards of safety consciousness.
Overview
15
15
years of professional experience
Work history
Hygiene Manager
OCS Group UK
Wishaw, North Lanarkshire
2022.08 - 2026.06
- Conducted audits of cleaning routines, ensuring compliance with health regulations.
- Increased awareness about importance of workplace cleanliness through seminars and workshops.
- Guided personnel in effective waste management strategies, contributing towards a cleaner environment.
- Led team briefings on hygiene protocols to enhance workforce knowledge.
- Collaborated with management, implementing new hygiene policies and procedures.
- Achieved highest standards of cleanliness by regularly monitoring sanitary conditions.
- Reduced staff illnesses by promoting personal hygiene habits at the workplace.
- Ensured cleanliness by conducting regular hygiene inspections.
- Maintained inventory of sanitation supplies, ensuring constant availability for use.
- Trained employees in proper sanitisation practices for a safer work environment.
- Investigated complaints regarding hygiene issues, promptly addressed them ensuring customer satisfaction.
- Supervised stripdowns, deep cleans and reassembly of equipment to remove entrenched dirt and waste.
- Trained new staff on cleaning methods and chemical awareness.
- Prepared hygiene teams for customer visits and site audits.
- Kept bins clean and enforced waste disposal procedures for different types of garbage.
- Mandated correct usage of PPEs and conducted risk assessments to identify and address hygiene-related risks.
- Tested chemicals to determine strength, prevent wastage and meet cleaning objectives.
- Ordered and managed stock of hygiene chemicals and consumables from suppliers.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
Duty manager
Premier Inn Hotel
Glasgow, Glasgow City
2011.07 - 2022.08
- Delivered excellent customer service through effective communication skills.
- Coordinated staff schedules to maximise productivity.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Managed front-of-house operations to maintain a high level of service.
- Ensured customer satisfaction with prompt problem resolution.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Handled guest complaints to protect brand reputation.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Increased table turnover rate with efficient floor management.
- Managed daily operations for smooth restaurant functioning.
- Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
- Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Delegated tasks wisely amongst staff members; created balance and harmony in the workplace.
Education
A-Levels - Social Care
College Of Kaunas
Kaunas/LithuaniaHigh School of Kriukai
LithuaniaSkills
- Staff recruitment
- Customer relationship management
- Crisis handling
- Budget planning
- Time efficiency
- Safety consciousness
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Team Leadership
- Equipment Maintenance
- Resourcefulness
- Training and Development
- Outstanding customer service
- Budget management
- Department management
- Crisis management
Timeline
Hygiene Manager
OCS Group UK
2022.08 - 2026.06
Duty manager
Premier Inn Hotel
2011.07 - 2022.08
A-Levels - Social Care
College Of Kaunas
High School of Kriukai