Vaibhavi Khadikar
Indore,India
Summary
Dedicated professional with 7 years of total experience, including 3 years in banking operations and 4 years as a Content Moderator and Support Specialist. Strong expertise in KYC verification, compliance checks, risk assessment, policy enforcement, content review, and customer support. Known for accuracy, confidentiality, and the ability to work efficiently in high-volume, process-driven environments.
Overview
1
1
Certificate
Work history
Banking Professional
Tata consultancy services ( Project - BMO )
Indore, India
10 2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Processed invoices and payment runs with complete accuracy.
- Performed customer onboarding and KYC verification as per regulatory guidelines.
- Identified and escalated suspicious or incomplete profiles.
- Coordinated with internal teams to resolve KYC discrepancies
Subject Matter Expert
TaskUs
Indore, India
08 2020 - 09 2022
- Established efficient workflows for dealing with offensive or inappropriate content swiftly.
- Facilitated productive community interactions through careful review and approval of comments.
- Reviewed and moderated user-generated content (text, images, videos) to ensure compliance with platform policies.
- Identified and actioned content related to harassment, hate speech, nudity, sexual content, fake profiles, spam, impersonation, and inappropriate behavior as per Tinder policies.
- Applied moderation decisions accurately while meeting quality and productivity targets.
- Escalated complex, sensitive, or high-risk cases as per internal guidelines
Customer Service Representative(Amazon)
HGS - Hinduja Global Solutions
Indore, India
07 2016 - 07 2018
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed 80+ daily calls, taking orders and escalated cancellations.
Technical Support Representative( Google Project)
Tata consultancy services
Indore, India
07 2025 - Current
- Resolved complex technical issues by providing effective troubleshooting.
- Provided technical guidance to ensure smooth operations.
- Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
Education
B.A - Arts
Vijayaraje Girls School
04/2013 - 07/2015
Skills
- Problem-solving
- Time management
- Team building
- Community cloud
Certification
- Cloud digital Leader
- Associate google workspace admin
Languages
Marathi
Fluent
Timeline
Banking Professional
Tata consultancy services ( Project - BMO )
10 2022 - Current
Subject Matter Expert
TaskUs
08 2020 - 09 2022
Customer Service Representative(Amazon)
HGS - Hinduja Global Solutions
07 2016 - 07 2018
Technical Support Representative( Google Project)
Tata consultancy services
07 2025 - Current
B.A - Arts
Vijayaraje Girls School
04/2013 - 07/2015