Vaibhav Sharma
London
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Rogers Communications- WirelessDNA
12.2021 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Team Leader
FreshCo Ltd
01.2021 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Veterinary Service Executive
Zydus Cadila healthcare Ltd.
01.2019 - 01.2020
- Received and assisted customers
- Entered data into the system
- Made and maintained appointments
- Checked, inspected and maintained medicine stocks
- Ensured the regulations are being followed
- Managed legal documentation
Front Office Executive
Hotel Mount-view
01.2018 - 01.2019
- Customer relation
- Preparation of legal documents
- Inventory Management
- Conflict Resolution Expert
- Creating an energetic work attitude
- Service oriented
Education
Post Graduate Diploma - Human Resource Management
Canadore College
Toronto, Canada09.2021
Post Graduate Diploma - Project Management
Canadore College
Toronto, Canada04.2021
Master in Business Administration - Hospitality and tourism, HRM
Shridhar University
India01.2019
Bachelor of Commerce - Commerce
Kalinga University
India01.2017
Skills
- Computers- Proficient in MS word, Excel, Access, PowerPoint and Outlook
- Linguistic- English, Hindi, Punjabi
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
Additional Information
Availability- Part time(20 Hours)
Timeline
Assistant Store Manager
Rogers Communications- WirelessDNA
12.2021 - 04.2025
Team Leader
FreshCo Ltd
01.2021 - 12.2021
Veterinary Service Executive
Zydus Cadila healthcare Ltd.
01.2019 - 01.2020
Front Office Executive
Hotel Mount-view
01.2018 - 01.2019
Post Graduate Diploma - Human Resource Management
Canadore College
Post Graduate Diploma - Project Management
Canadore College
Master in Business Administration - Hospitality and tourism, HRM
Shridhar University
Bachelor of Commerce - Commerce
Kalinga University
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