Summary
Overview
Work History
Education
Skills
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Timeline
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Vaibhav Patil

Newcastle upon Tyne,United Kingdom

Summary

A dedicated Customer Service Representative with a proven track record of resolving customer issues, enhancing client satisfaction, and maintaining strong relationships. Skilled in communication, problem-solving, and handling high-volume inquiries in fast-paced environments. Adept at using CRM software to streamline processes and provide efficient solutions. Committed to delivering exceptional service and contributing to business growth through customer-centric approaches.



Overview

1
1
year of professional experience

Work History

Customer Support Representative

My City
Nagpur, India
01.2024 - 07.2024
  • Managed inbound and outbound calls, resolving client queries with 92% satisfaction rate
  • Assisted buyers and renters with property viewings, increasing lead conversions by 15%
  • Ensured precise communication of property details, reducing transaction errors by 10%
  • Achieved key metrics in call response time and issue resolution at 98%

Data Analyst

ExcelR
07.2023 - 12.2023
  • Examined significant datasets for trends, improving decision-making operations by 20%
  • Visualised key performance indicators using Excel, SQL, and Power BI
  • Collaborated with cross-functional teams to enhance data strategies, achieving 15% process optimisation increase
  • Transformed raw data into structured formats with 99% accuracy
  • Forecasted business outcomes with predictive analysis, boosting sales forecast accuracy by 10%
  • Conveyed complex data insights to stakeholders for informed executive decision-making

Education

Master of Science - Adv Computer Science

University Of Newcastle
Newcastle upon Tyne
09/2024 -

Bachelor of Technology - Computer Science Engineering

G H Raisoni College

Skills


  • Data Analysis and Visualization: Microsoft Excel Advanced Microsoft Excel Power BI
  • Client Communication
  • Property Listings
  • Customer Relationship Management (CRM)
  • Outbound/Inbound Calls
  • Scheduling Property Viewings
  • Customer Satisfaction
  • Follow-up Communication
  • Negotiation Assistance
  • Issue Resolution
  • Data Accuracy
  • Client Query Handling
  • Real Estate Transactions

Timeline

Customer Support Representative

My City
01.2024 - 07.2024

Data Analyst

ExcelR
07.2023 - 12.2023

Master of Science - Adv Computer Science

University Of Newcastle
09/2024 -

Bachelor of Technology - Computer Science Engineering

G H Raisoni College

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Vaibhav Patil