VAIBHAV DAGAR
Newcastle upon Tyne
Summary
Dynamic professional with a solid background in leadership and communication, excelling in team collaboration and multitasking. Proven track record in delivering exceptional customer service and meticulous attention to detail. Expertise in KPI implementation and effective time management, focused on driving organisational success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service and Backend Operations Specialist
Concentrix
Newcastle upon Tyne
10.2024 - Current
- Efficiently handled customer queries and complaints across multiple channels, ensuring high satisfaction levels.
- Maintained detailed customer records in CRM systems for seamless follow-ups and personalised service.
- Managed backend systems and databases to ensure high availability and performance.
- Quickly troubleshot and resolved backend issues, minimising downtime and service disruptions.
- Collaborated with cross-functional teams to integrate new backend features and improvements.
- Optimised data management practices to enhance data integrity and accessibility.
- Demonstrated technical proficiency in backend technologies, databases, and CRM systems.
Food and Beverage Assistant
Copthorne Hotel
Newcastle upon Tyne
02.2023 - 10.2024
- Greeted customers and efficiently addressed initial inquiries while taking orders.
- Delivered food and drinks promptly to maintain high standards of customer satisfaction.
- Thrived in high-pressure environments, ensuring timely service and positive experiences.
Customer Service Executive
Agilent Technologies
Gurugram
08.2022 - 12.2022
- Delivered exceptional customer service by managing inquiries, processing estimates and invoices.
- Resolved customer concerns regarding machine repairs promptly.
- Achieved 'Employee of the Month' award for outstanding performance.
Customer Service Executive
Tiqets.com
Gurugram
07.2021 - 10.2021
- Managed chat inquiries to deliver comprehensive customer support.
- Resolved ticket-related issues, providing accurate information on venue events.
- Achieved a 15% increase in customer satisfaction within two months.
Customer Service Executive
Radical Minds- 1MG
Gurugram
05.2019 - 09.2019
- Coordinated outbound calls to customers regarding unresolved or pending medicine orders.
Education
MSc - Project Management
Northumbria University
Newcastle upon Tyne 01.2024 - 10.2024
Bachelor Of Technology - Civil Engineering
Maharshi Dayanand University
Haryana, India. 08.2018 - 09.2022
Skills
- Leadership and communication
- Team collaboration
- Multitasking and adaptability
- Attention to detail
- Customer service excellence
- Microsoft Office proficiency
- KPI implementation
- Time management
Languages
English
Fluent
Hindi
Native
Timeline
Customer Service and Backend Operations Specialist
Concentrix
10.2024 - Current
MSc - Project Management
Northumbria University
01.2024 - 10.2024
Food and Beverage Assistant
Copthorne Hotel
02.2023 - 10.2024
Customer Service Executive
Agilent Technologies
08.2022 - 12.2022
Customer Service Executive
Tiqets.com
07.2021 - 10.2021
Customer Service Executive
Radical Minds- 1MG
05.2019 - 09.2019
Bachelor Of Technology - Civil Engineering
Maharshi Dayanand University
08.2018 - 09.2022
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