VAIBHAV DAGAR
Newcastle upon Tyne
Summary
Dynamic professional with a solid background in leadership and communication, excelling in team collaboration and multitasking. Proven track record in delivering exceptional customer service and meticulous attention to detail. Expertise in KPI implementation and effective time management, focused on driving organisational success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service and Backend Operations Specialist
Concentrix
Newcastle upon Tyne
2024.10 - Current
- Efficiently handled customer queries and complaints across multiple channels, ensuring high satisfaction levels.
- Maintained detailed customer records in CRM systems for seamless follow-ups and personalised service.
- Managed backend systems and databases to ensure high availability and performance.
- Quickly troubleshot and resolved backend issues, minimising downtime and service disruptions.
- Collaborated with cross-functional teams to integrate new backend features and improvements.
- Optimised data management practices to enhance data integrity and accessibility.
- Demonstrated technical proficiency in backend technologies, databases, and CRM systems.
Food and Beverage Assistant
Copthorne Hotel
Newcastle upon Tyne
2023.02 - 2024.10
- Greeted customers and efficiently addressed initial inquiries while taking orders.
- Delivered food and drinks promptly to maintain high standards of customer satisfaction.
- Thrived in high-pressure environments, ensuring timely service and positive experiences.
Customer Service Executive
Agilent Technologies
Gurugram
2022.08 - 2022.12
- Delivered exceptional customer service by managing inquiries, processing estimates and invoices.
- Resolved customer concerns regarding machine repairs promptly.
- Achieved 'Employee of the Month' award for outstanding performance.
Customer Service Executive
Tiqets.com
Gurugram
2021.07 - 2021.10
- Managed chat inquiries to deliver comprehensive customer support.
- Resolved ticket-related issues, providing accurate information on venue events.
- Achieved a 15% increase in customer satisfaction within two months.
Customer Service Executive
Radical Minds- 1MG
Gurugram
2019.05 - 2019.09
- Coordinated outbound calls to customers regarding unresolved or pending medicine orders.
Education
MSc - Project Management
Northumbria University
Newcastle upon Tyne 2024.01 - 2024.10
Bachelor Of Technology - Civil Engineering
Maharshi Dayanand University
Haryana, India. 2018.08 - 2022.09
Skills
- Leadership and communication
- Team collaboration
- Multitasking and adaptability
- Attention to detail
- Customer service excellence
- Microsoft Office proficiency
- KPI implementation
- Time management
Languages
English
Fluent
Hindi
Native
Timeline
Customer Service and Backend Operations Specialist
Concentrix
2024.10 - Current
MSc - Project Management
Northumbria University
2024.01 - 2024.10
Food and Beverage Assistant
Copthorne Hotel
2023.02 - 2024.10
Customer Service Executive
Agilent Technologies
2022.08 - 2022.12
Customer Service Executive
Tiqets.com
2021.07 - 2021.10
Customer Service Executive
Radical Minds- 1MG
2019.05 - 2019.09
Bachelor Of Technology - Civil Engineering
Maharshi Dayanand University
2018.08 - 2022.09