Summary
Overview
Work history
Skills
Affiliations
Certification
Timeline
Generic

Tonya Chevin

Stoke on trent,Staff

Summary

Accomplished professional with expertise in customer relationship management software, persuasive communication, and data analysis. Demonstrated proficiency in accurate money handling, sales forecasting, and complaint resolution. Adept at financial records analysis, cash management, and strategic planning. Proven ability to manage stress effectively while maintaining high standards of food safety compliance and bookkeeping operations. Committed to leveraging proactive initiative and strong analytical skills to drive profit and loss analysis for sustained business growth.

Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service.

Hardworking Restaurant Owner skilled in leading and managing teams, creating positive work environment and driving sales. Passionate about delivering excellent customer service and developing inspiring and on trend menus.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Sales and customer service representative

TJ sales
Sneyd Green, Stoke On Trent, Staffordshire
09.2019 - Current
  • Provided detailed product information for informed buying decisions.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Collaborated with internal teams to relay customer feedback for product and service improvements.
  • Identified potential sales leads using market research strategies.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Monitored and reported on sales performance, identifying areas for improvement and growth.

Cafe owner

Myself
Stoke-on-Trent, Staffordshire
02.2021 - 08.2024
  • Analysed industry trends and patterns to inform investment decisions and menu choices.
  • Exceeded annual sales goals by [Number]% through exceptional employee management and motivation.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Reviewed sales performance regularly, identified areas requiring improvement.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Oversaw business budget planning, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Organised deliveries to customers for online and to-go orders.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Senior sales assistant

Tec AV
Newcastle-under-Lyme, Staffordshire
10.2015 - 03.2018
  • Carried out active selling from initial customer greeting.
  • Conducted sales training to increase staff product knowledge and improve selling techniques.
  • Boosted brand loyalty by providing exceptional after-sales support.
  • Built lasting relationships with clients through customer service interactions.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Followed company procedures and guidelines for smooth retail operations.

Sales representative

TV aerial fixed fast
Stoke-on-Trent, Staffordshire
01.2012 - 12.2014
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Helped resolve client problems quickly with superior customer service.
  • Optimised sales presentations using persuasive communication techniques.
  • Fostered strong customer relationships through exceptional service.

Sales assistant

Integrity
Stoke-on-Trent, Staffordshire
06.2010 - 01.2012
  • Carried out active selling from initial customer greeting.
  • Maintained accurate records to track cash handling activities.
  • Built strong relationships with regular customers for repeat business.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Tagged products quickly and accurately with price tags and stickers.
  • Promoted customer loyalty scheme at checkout.
  • Boosted product sales by offering selection guidance to customers.

Skills

  • Customer relationship management software
  • Persuasive communication
  • Data analysis
  • Accurate money handling
  • Sales forecasting
  • Complaint resolution
  • Financial records analysis
  • Cash management
  • Strategic planning
  • Proactive initiative
  • Stress management
  • Bookkeeping operations
  • Food safety compliance
  • Profit and Loss Analysis

Affiliations

  • socialising, spending time with family, cooking, reading

Certification

Level 2 Food and Hygiene - 2024

Timeline

Cafe owner

Myself
02.2021 - 08.2024

Sales and customer service representative

TJ sales
09.2019 - Current

Senior sales assistant

Tec AV
10.2015 - 03.2018

Sales representative

TV aerial fixed fast
01.2012 - 12.2014

Sales assistant

Integrity
06.2010 - 01.2012

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Tonya Chevin