V. Lakshmi Ramya Sree
Luton,India
Summary
Dedicated IT Support Specialist with nearly 3 years of experience providing technical assistance, troubleshooting, and system maintenance across hardware, software, and networks. Skilled in diagnosing and resolving issues efficiently to minimize downtime and enhance productivity. Strong background in installing, configuring, and supporting operating systems, enterprise applications, and security tools. Adept at managing ticketing systems, delivering user training, and ensuring compliance with IT policies and best practices. Recognized for excellent problem-solving, communication, and customer service skills, with a proven ability to support both on-site and remote users in fast-paced environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Analyst
HCL Tech
Chennai
2022.09 - 2025.05
StateFarm Project
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience.
- Maintain detailed documentation of incidents, resolutions, and follow-up actions
- Conduct root cause analysis to prevent recurrence of issues.
- Communicate effectively with stakeholders to provide updates on incident status and resolution.
- Command centre L1 support where we will handle all the P3 and P4 incidents and support P1 and P2 incidents of all over the project.
- Identify and monitor IT systems and applications to identify and address incidents promptly.
- Coordinate with cross-functional teams to investigate, diagnose, and resolve incidents.
- Implement incident management processes to minimise service interruptions and downtime.
- Received an Appreciation from client for being a proactive team player in team and kept constant highest contribution on handling over all tasks.
- Received an award for being an Tough competitor in "Sporathon" Club.
Education
Bachelor of Technology - computer science
SITAMS
2018.06 - 2022.06
Skills
- Programming skills: Python, Cloud Technologies (AWS Fundamentals), Windows, Linux, Service now, Grafana, Splunk, Dynatrace, VMWare, CRMT, JEE Utilities, TSM ,Citrix and Networks
- Skills: Incident Management, Change Management, Troubleshooting and Root Cause Analysis, System Monitoring, Problem Management, Team Collaboration, Documentation and Reporting
Interests
Being an enthusiastic person, I organised and hosted many events and cultural activities. I'm a dedicated and versatile individual with a positive attitude towards all aspects of work, and excellent people skills. Highly Motivated and reliable with sufficient previous work experience Well-rounded and able to adapt to any situation and work firmly on or before deadline. I demonstrate my ability to handle my responsibility on my own and as well as along with team. Trained to communicate with clients and customers.
Timeline
Analyst
HCL Tech
2022.09 - 2025.05
Bachelor of Technology - computer science
SITAMS
2018.06 - 2022.06