Joan Uzoma
Worcester,Worcestershire
Summary
Results-driven professional specialising in product packaging, workflow organisation, and tracking systems. Strong communicator with proven skills in conflict resolution and customer service software. Excels in time management and prioritising urgent issues while supporting multiple customers. Aims to leverage technical expertise to improve customer satisfaction and optimise operations in fast-paced environments.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Warehouse Administrator / Warehouse Operative
Bidfood Worcester Depot
2025.06 - 2026.02
- Pick and arrange customer orders by delivery routes, ensuring accuracy and timely dispatch.
- Release customer orders from ReFlex to Qpick, ensuring smooth order flow and operational accuracy.
- Link customer orders to the appropriate marshalling bays to support efficient and accurate picking operations.
- Generated end-of-day reports confirming accurate processing of all customer orders, ensuring readiness for delivery.
- Updated Variance Reports for short-picked orders, preventing credit claims and minimising financial losses.
- Conducted temperature checks in Freezer and Chiller areas every six hours, ensuring compliance with food safety standards.
- Recorded and verified vehicle temperature logs, ensuring compliance with temperature ranges.
- Oversee completion of Manual Handling Operational Checklists, ensuring all forms are signed, scanned, and uploaded to the company’s shared drive.
- Prepare and organize invoices and waybills in driver packs to facilitate prompt and efficient deliveries.
Healthcare Assistant
NHS Trust Fund
Worcester, Worcestershire
2025.03 - 2025.06
- Assisted in patient care to enhance comfort and well-being.
- Aided in feeding patients to improve their nutritional intake during meal times.
- Assist in taking Vital Signs on a patient
- Regularly changed wound dressings to promote healing.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Managed challenging behaviour of dementia-affected individuals effectively, ensuring safety without resorting to force.
- Assisted in cleaning and dressing patients bed
Customer Service Manager
Microsystems (Inter) UK London
2023.09 - 2025.05
- I delivered exceptional customer service by assisting clients with payroll, accountancy, and administrative needs, ensuring timely and accurate solutions.
- Demonstrated proficiency in customer service at Microsystems (Inter) UK by scheduling meetings, managing calls, and resolving customer complaints effectively.
- Led cross-regional team of 20, overseeing city transition and standardising service delivery processes for customer request and complaint management.
- I implemented Key Performance Indicators (KPIs) to track progress and ensure turnaround time goals were consistently met, fostering seamless and efficient operations.
- Executed nationwide customer engagement campaigns via social media, collaborating with key clients to enhance partnerships.
- Provided payroll, accountancy, and administrative services to clients.
- My dedication to customer service has fuelled my interest in investment banking, where I aim to deliver exceptional service within a highly professional and results-driven environment.
Student Ambassador
University of Worcester
2023.09 - 2024.09
- Acted as a Student Ambassador at the University of Worcester, successfully organising events for internal and external stakeholders, including university tours where I guided stakeholders through the school lecturing halls, the Hive, and cafe ceremonies attended by over 50 participants.
- Anchored and organised events at the university, fostering teamwork and building relationships to enhance community engagement.
- Welcomed and supported new undergraduate and postgraduate students, facilitating their smooth transition into university life through guidance and resources.
- I assisted university staff and non-academic personnel in coordinating graduation ceremonies, ensuring seamless execution. During my MBA at the University of Worcester, developed professional competencies by collaborating on group assignments and research projects, delivering presentations, honing communication and public speaking skills, strengthening the ability to perform under pressure and work effectively in diverse teams.
Customer Service Manager
Polaris Bank Limited, Nigeria
2008.10 - 2023.09
- 1 resolved customer complaints promptly and accurately, contributing to improved customer retention.
- I successfully reactivated dormant accounts and facilitated business loans for corporate clients, driving an exceptional 180% growth rate over two years and significantly boosting profitability.
- I proactively monitored and managed loan portfolios, implementing recovery strategies to minimise the risk of bad debt and safeguard the bank from potential bankruptcy.
- I achieved remarkable organisational growth by cross-selling bank products through social media platforms and engaging with walk-in customers.
- Reported issues to supervisor for prompt resolution.
Head of Customer Service Officer Representative
United Bank for Africa, Nigeria
2006.12 - 2008.09
- Aligned all customer interactions with bank's customer-first values across phone calls, text messages, and emails, ensuring compliance with Nigerian Financial Intelligence Unit (NFIU) regulations.
- Delivered exceptional customer service to internal and external stakeholders by accurately updating information in the bank's database, facilitating timely updates and communications.
- Maintained strict adherence to Central Bank of Nigeria regulatory requirements, safeguarding the bank’s standards and reputation.
Education
MBA -
University of Worcester
United Kingdom 2023.09 - 2024.09
Diploma of Higher Education - Strategic Management and Leadership
British School of Management
United Kingdom 2022.03 - 2023.03
Bachelor of Science - Applied Biology
Ebonyi State University
Nigeria 2012.09 - 2016.11
Higher National Diploma - Metallurgical Engineering
Federal Polytechnic Idah
Nigeria 2005.11 - 2007.11
Skills
- 1 Communication Skills
- Product packaging expertise
- Workflow organisation
- Tracking system navigation
- Microsoft office suite proficiency
- Package labeling
- Pick and pack proficiency
- Deadline-Oriented efficiency
- Secure messaging & email etiquette
- Complaint handling with empathy
- Tech-savvy: familiar with CRMs, chat platforms, knowledge bases
- Fast-paced multitasking and self-motivated learner and critical thinking
- 2 Interpersonal Skills
- Empathy
- Patience
- Friendliness and approachability
- Adaptability to different personalities
- 3 Problem-Solving Skills
- Critical thinking
- Conflict resolution
- Decision-making under pressure
- Handling complaints effectively
- 4 Product/Service Knowledge
- Understanding company offerings
- Ability to explain benefits clearly
- Troubleshooting common customer issues
- 5 Time Management
- Handling multiple customers efficiently
- Prioritizing urgent issues
- Managing wait times effectively
- 6 Technical Skills
- Using CRM (Customer Relationship Management) tools
- Navigating customer service software (chatbots, ticketing systems, etc)
- Basic troubleshooting for tech-related issues
- 7 Positive Attitude & Professionalism
- Staying calm under pressure
- Handling difficult customers with grace
- Maintaining a helpful and proactive mindset
Certification
- Introduction to Anti-Money Laundering Regulations
- Health and Social Health NVQ Level 3
- Institute of Organisation and Administrative Risk Management-Distinguished Fellow
- Nigerian Institute of Management Chartered-Associate
- Communication, Documentation, and Reporting
- Equality and Diversity
- Information Governance and Caldicott
Accomplishments
- Consistently received positive feedback for delivering high-quality, compassionate patient care.
- Played a key role in maintaining 100% compliance with safeguarding protocols.
- Successfully supported patients in achieving greater independence and improved well-being.
Languages
English (Fluent)
Visa status
Graduate visa with right to work in the UK
Personal Information
- Title: Customer Service Specialist
- Work Permit: Graduate visa with right to work in the UK
- Availability: Flexible working early/late shifts as required by the role.
- Visa status: Graduate visa with right to work in the UK
Availability
Flexible working early/late shifts as required by the role.
Affiliations
- Cooking
- Reading
- Dancing and Singing
- Travelling
References
References available upon request.
Timeline
Warehouse Administrator / Warehouse Operative
Bidfood Worcester Depot
2025.06 - 2026.02
Healthcare Assistant
NHS Trust Fund
2025.03 - 2025.06
Customer Service Manager
Microsystems (Inter) UK London
2023.09 - 2025.05
Student Ambassador
University of Worcester
2023.09 - 2024.09
MBA -
University of Worcester
2023.09 - 2024.09
Diploma of Higher Education - Strategic Management and Leadership
British School of Management
2022.03 - 2023.03
Bachelor of Science - Applied Biology
Ebonyi State University
2012.09 - 2016.11
Customer Service Manager
Polaris Bank Limited, Nigeria
2008.10 - 2023.09
Head of Customer Service Officer Representative
United Bank for Africa, Nigeria
2006.12 - 2008.09
Higher National Diploma - Metallurgical Engineering
Federal Polytechnic Idah
2005.11 - 2007.11