Uzma Saeed
Derby,UK
Summary
Compassionate and adaptable individual with a strong foundation in customer service. Experienced in managing high-pressure situations, resolving queries with empathy and maintaining clear communication under stress. Motivated to contribute to the NHS 111 service by supporting patient care , triaging enquiries efficiently and delivering excellent non-clinical advice in a calm and professional manner.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Team Member
Greggs
Derby, UK
06.2024 - 07.2025
- Delivered prompt and friendly service, ensuring customer satisfaction during high-traffic hours
- Managed online and in-store orders efficiently, improving workflow and minimising wait times
- Handled cash and card transactions with accuracy under pressure
- Maintained a clean, hygienic workspace in compliance with food safety standards
- Upsold products and supported promotional efforts to increase daily sales
- Fostered strong team collaboration by assisting colleagues during peak service times
- Resolved customer complaints calmly and effectively, contributing to positive feedback
Radiography Work Experience
The Royal Derby Hospital
09.2024 - 09.2024
- Observed diagnostic imaging procedures, gaining insight into patient care and healthcare workflows
- Enhanced interpersonal skills by engaging with patients to understand their needs
- Shadowed experienced radiographers, learning about professional conduct and imaging techniques
- Improved my communication skills by interacting with patients during their x-rays to gain more details about their situation
Primary School Assistant (Work Experience)
Pear Tree Infants School
07.2024 - 07.2024
- Supported lesson delivery and classroom activities in line with curriculum requirements
- Encouraged independent learning through small group engagement
- Developed communication skills by working closely with teaching staff and pupils
Education
A Levels - A Level Chemistry, A Level Biology, A Level Psychology
Landau Forte College Derby
09.2023 - 06.2025
GCSEs -
Landau Forte College Derby
09.2018 - 06.2023
Skills
- Effective Verbal and Written Communication
- Complaint resolution and Active Listening
- Empathy and Compassionate Response
- Multi-tasking and Time Management
- Conflict Resolution and Problem Solving
- Confidentiality and Data Handling
- Adherence to Protocols and Procedures
- Team Collaboration in Busy Customer Settings
- Attention to deadlines
- Cash handling
- Customer Service
- Order processing
References
References available upon request.
Timeline
Radiography Work Experience
The Royal Derby Hospital
09.2024 - 09.2024
Primary School Assistant (Work Experience)
Pear Tree Infants School
07.2024 - 07.2024
Team Member
Greggs
06.2024 - 07.2025
A Levels - A Level Chemistry, A Level Biology, A Level Psychology
Landau Forte College Derby
09.2023 - 06.2025
GCSEs -
Landau Forte College Derby
09.2018 - 06.2023
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