Uzma Saeed
Derby,UK
Summary
Compassionate and adaptable individual with a strong foundation in customer service. Experienced in managing high-pressure situations, resolving queries with empathy and maintaining clear communication under stress. Motivated to contribute to the NHS 111 service by supporting patient care , triaging enquiries efficiently and delivering excellent non-clinical advice in a calm and professional manner.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Team Member
Greggs
Derby, UK
06.2024 - 07.2025
- Delivered prompt and friendly service, ensuring customer satisfaction during high-traffic hours
- Managed online and in-store orders efficiently, improving workflow and minimising wait times
- Handled cash and card transactions with accuracy under pressure
- Maintained a clean, hygienic workspace in compliance with food safety standards
- Upsold products and supported promotional efforts to increase daily sales
- Fostered strong team collaboration by assisting colleagues during peak service times
- Resolved customer complaints calmly and effectively, contributing to positive feedback
Radiography Work Experience
The Royal Derby Hospital
09.2024 - 09.2024
- Observed diagnostic imaging procedures, gaining insight into patient care and healthcare workflows
- Enhanced interpersonal skills by engaging with patients to understand their needs
- Shadowed experienced radiographers, learning about professional conduct and imaging techniques
- Improved my communication skills by interacting with patients during their x-rays to gain more details about their situation
Primary School Assistant (Work Experience)
Pear Tree Infants School
07.2024 - 07.2024
- Supported lesson delivery and classroom activities in line with curriculum requirements
- Encouraged independent learning through small group engagement
- Developed communication skills by working closely with teaching staff and pupils
Education
A Levels - A Level Chemistry, A Level Biology, A Level Psychology
Landau Forte College Derby
09.2023 - 06.2025
GCSEs -
Landau Forte College Derby
09.2018 - 06.2023
Skills
- Effective Verbal and Written Communication
- Complaint resolution and Active Listening
- Empathy and Compassionate Response
- Multi-tasking and Time Management
- Conflict Resolution and Problem Solving
- Confidentiality and Data Handling
- Adherence to Protocols and Procedures
- Team Collaboration in Busy Customer Settings
- Attention to deadlines
- Cash handling
- Customer Service
- Order processing
References
References available upon request.
Timeline
Radiography Work Experience
The Royal Derby Hospital
09.2024 - 09.2024
Primary School Assistant (Work Experience)
Pear Tree Infants School
07.2024 - 07.2024
Team Member
Greggs
06.2024 - 07.2025
A Levels - A Level Chemistry, A Level Biology, A Level Psychology
Landau Forte College Derby
09.2023 - 06.2025
GCSEs -
Landau Forte College Derby
09.2018 - 06.2023
Similar Profiles
Hollie BircumshawHollie Bircumshaw
Server at GreggsServer at Greggs
Ethan SteeleEthan Steele
Team Member at GreggsTeam Member at Greggs
Lewis CostelloeLewis Costelloe
Important Person at GreggsImportant Person at Greggs
Robert KovacRobert Kovac
Staffline-Derby at M&S MARK SPENCERStaffline-Derby at M&S MARK SPENCER
Halimah SakaHalimah Saka
Homat fashion at Olajumoke sakaHomat fashion at Olajumoke saka