Uzma Rahman
Summary
Highly competent, motivated and enthusiastic individual upon having completed my diploma looking for a full-time position to further my career. Skilled with expertise in organisational and planning proficiency, effective time management, and strong interpersonal communication. Demonstrates exceptional multitasking efficiency, problem-solving initiative, and leadership aptitude to drive team success and achieve strategic objectives. Proficient in MS Office Suite with a proven ability to delegate tasks effectively, formulate strategies, and make sound decisions under pressure. Adept at fostering collaboration through team working initiatives while maintaining attention to detail and prioritising tasks efficiently. Committed to leveraging these competencies to contribute meaningfully to organisational growth and success.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Customer experience supervisor
Sainsbury's
Luton
2022.09 - Current
- Enhanced company reputation through professional, courteous interactions with customers.
- Facilitated seamless transactions at the till to reduce queue times.
- Worked collaboratively within a team to achieve collective sales goals.
- Delegated tasks to team members to ensure effective teamwork and smooth transactions for customers.
- Optimised customer satisfaction by proficiently addressing queries and concerns.
- Delivered exceptional customer care to encourage repeat business.
- Developed rapport with regular customers for an engaging retail environment.
- Streamlined checkout process, improving customer journey throughout the store.
- Managed difficult situations calmly, ensuring a peaceful resolution.
- Fostered a positive shopping environment with enthusiastic, friendly service.
- Assisted customers in making purchase decisions for increased sales.
- Handled customer complaints proficiently, providing appropriate solutions to guarantee positive outcomes for overall customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Dealt with inbound customer calls and third party businesses, providing information on services and product queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Pharmacy Advisor
Boots the chemist
Luton
2017.11 - 2018.09
- As the first point of contact for customers, constructed a strategy that provided a safe and welcoming environment for customers seeking advice on a variety of health issues and/or concerns whilst cultivating customer service and salesmanship skills.
- Provided reassurance by recommending the best medication for symptoms taking into consideration any medical conditions and/or possible interactions with other medication being taken
- Liaised between different health professionals e.g., Pharmacist, Pharmacy Technician.
- Assisted with deliveries and stock taking of medicines.
- Prepared merchandise for display in the healthcare department and maintaining cleanliness.
- Assisted customers with product transactions at the tills.
- Date-checked products to adhere to health & safety regulations.
- Dispensed medication in the correct process – adhering to Standard Operating Procedures.
- Gained key knowledge on specific medication and their use(s) by closely studying the BNF and ensuring any updated information was retained.
- Participated in general administrative duties such as filing prescriptions and paperwork, handling customer queries and/or requests via telephone and face-to-face, assisting Pharmacists with faxes and updating database system for patient record whilst maintaining patient confidentiality.
Cashier
KFC
Luton
2016.10 - 2017.07
- Provided excellent customer service by engaging with customers when taking their orders, preparing, and packing their food following health, safety, and food hygiene regulations, as well as keeping stock of materials and cleaning whilst developing customer service and multitasking skills.
- Worked together as a team to maximise work production by achieving targets and goals and improving individual selling skills to exceed targeted expectations.
- Used initiative to achieve personal targets as well as individual targets set by the senior management team.
Education
Diploma of Higher Education - Biomedical Science
University of Hertfordshire
Hatfield, Hertfordshire 2019.09 - 2023.07
A Level -
Luton Sixth Form College
Luton 2014.09 - 2016.07
GCSEs -
Barnfield West Academy
Luton 2009.09 - 2014.07
Skills
- Organisational and planning proficiency
- Ability to pay great attention to detail
- Effective time management and prioritisation techniques
- Strong interpersonal communication
- Team working initiative
- Multitasking efficiency
- Problem-solving initiative
- Strategy formulation
- Delegation competence
- Leadership aptitude
- Decision-Making capabilities
- MS office suite proficiency
- Note-Taking efficiency
Timeline
Customer experience supervisor
Sainsbury's
2022.09 - Current
Diploma of Higher Education - Biomedical Science
University of Hertfordshire
2019.09 - 2023.07
Pharmacy Advisor
Boots the chemist
2017.11 - 2018.09
Cashier
KFC
2016.10 - 2017.07
A Level -
Luton Sixth Form College
2014.09 - 2016.07
GCSEs -
Barnfield West Academy
2009.09 - 2014.07