Uzma
Barking,London
Summary
Confident flight attendant with 5 years of practical and vast experience in effective and efficient operations. Productive office assistant with proven track record of successful project management Expert airport services assistant bringing around 2 years of expertise in industry. Effectively manages assignments. Motivated sales assistant with progressive experience. Energetic self-starter and team builder. Navigates stressful situations & achieves goals on time.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Assistant
Sports direct (Frasers group)
London
07.2022 - 12.2023
- Work on tills & Handle customer returns, refunds and exchanges
- Process deliveries within tight deadlines
- Organize stock room and shop floors, Assist in stocktaking
- Replenish items and organize displays to keep shop floor looking professional, kept shelves neat, clean and organize through visual merchandising
- Upsold additional products, share promotions to encourage sales, Perform closing duties.
Office Assistant
KP food safety and halal food authority
Peshawar
09.2020 - 06.2022
- Handle all administrative requests set out by directors, prepare range of written communications
- Manage receptionist area, greet visitors, meeting schedules, data entry, maintain logbooks and responding to telephone and emails
- Arrange supplies and spaces for staff meetings, attend management meetings, draft agendas, take minutes and then follow up on action items
- Identify depleted items, office machines maintenance, repairs and servicing like printers, photocopiers & phones, requested supplies and submit purchase orders, prepare contract drafts, updating asset register, receive deliveries, checking incoming orders for quality
- Process large amounts of data, update files, compile data & assist associated departments with administrative support.
Airport Services Assistant
Pakistan Civil Aviation, Bacha Khan International Airport
Peshawar
01.2019 - 09.2020
- Working in flight inquiry office, utilized PA system to announce departures, boardings, arrivals & scheduling changes, greet & transferring passengers and communicate relevant updates, Fielding high-volume flight queries calls in different languages regarding departure, arrival, cancellation, and rescheduling updates of flights by collaborating with airline ground staff, take & forward messages
- Work with ground crew, coordinate with air traffic control
- Support staff with clerical tasks by working on MS Word and excel to complete word processing tasks, handle emails and written business correspondence on behalf of senior office staff, prepare range of written communications
- Supervise cleanliness in international and domestic lounges and perform general maintenance tasks
- Identify depleted items, equipment malfunctioning & request supplies to maintain good stock levels.
Flight Attendant
Sheheen Air International
Peshawar
04.2014 - 12.2018
- Attend pre-departure briefings, collaborate with constantly changing teams
- Pre-flight duties by checking safety equipment, ensuring proper stowing of emergency equipment, checking cleaning and verifying meal requirements
- Interact professionally with travelers of different backgrounds, use proficiency in different languages to respond to inflight services
- Make safety announcements and demonstrate emergency procedures and safety processes
- Check and verify all passengers had secure seat belts prior to take-off and landing
- Prompt communication sharing between flight deck & cabin, responding to disruptive passengers, follow company regulations, administer first aid, Write flight reports outlining unusual incidents on flights Keep cabin clean, tidy and safe with continuous care.
Education
Master of Science - M.Sc. Management with project management
BPP University
01.2023
Master of Arts - International relations
University of Peshawar
01.2021
Diploma in IT - Computer science
KPBTE Peshawar
01.2014
Bachelor of Arts - International Relations & Sociology
University of Peshawar
01.2014
Intermediate - Pre-medical
BISE Peshawar
01.2012
Secondary school - Science
FBISE
01.2009
Skills
- Computer skills (MS- Windows, MS- Word, MS- Excel
- Trained Airhostess (Hospitality & costumer service
- Flight Announcements skills
- Communication, Teamwork & Time management Skills, Multitasking
- Flexible & dedicated worker
- Calm under pressure, quick learner
- Supportive, Hardworking, Friendly, Caring, Active Listener, Kindhearted, Reliable, punctual & Creative
Certification
- Certificate in Office Automation (MS Word, MS Excel)
- SIA license of Door supervisor
- Certificate in Teaching from AIOU
- English proficiency certificate from oxford international digital institute (Level C1)
- EnglishCert level 1certificate in ESOL international (high pass)
Interests
Keen Desire to learn, teach & lead. Flexible to get when to lead & When to Follow. A seasoned professional who recognizes the importance of communication, maturity, sound judgment & rational thinking. Comfortable to communicate with people from various cultures & backgrounds. Interested in resolving customer complaints.
Languages
Pashto
First Language
English
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
- Faisal Naseem gul (Captain Shaheen airline) (Fly Nas), Fgul@flynas.com, +923339158412 +966551476035
- Ayaz khan Afridi (Deputy director Pakistan Civil Aviation Authority), enggnusteme@gmail.com, +923005960220
- Shahrukh Ali (DG ,KP food safety & halal food authority), Shahrukh_csp@yahoo.com, 03212576568
- Muhammad Siddique (Manager sports direct), Muhammed.siddique@frasers.group, +44 7546 204147
Timeline
Sales Assistant
Sports direct (Frasers group)
07.2022 - 12.2023
Office Assistant
KP food safety and halal food authority
09.2020 - 06.2022
Airport Services Assistant
Pakistan Civil Aviation, Bacha Khan International Airport
01.2019 - 09.2020
Flight Attendant
Sheheen Air International
04.2014 - 12.2018
Master of Science - M.Sc. Management with project management
BPP University
Master of Arts - International relations
University of Peshawar
Diploma in IT - Computer science
KPBTE Peshawar
Bachelor of Arts - International Relations & Sociology
University of Peshawar
Intermediate - Pre-medical
BISE Peshawar
Secondary school - Science
FBISE
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