Uzair Majid
Luton
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Area Manager – Crowd Management
Fulham FC
Fulham
2024.10 - 2026.06
- Led and coordinated security and crowd management operations across multiple designated stadium zones, ensuring safe, compliant, and efficient delivery of large-scale sporting and entertainment events.
- Managed and deployed stewarding and security teams across assigned areas, providing operational direction, performance oversight, and ensuring consistent adherence to safety, emergency, and counter-terrorism procedures.
- Acted as a key operational link between Event Control, Safety Officers, and on-ground teams, supporting real-time decision-making, incident escalation, and coordinated response strategies.
- Delivered full oversight of crowd flow management across ingress and egress operations, ensuring safe movement of spectators, preventing congestion, and maintaining operational continuity during peak event periods.
- Supervised and briefed external contractor stewarding teams, ensuring full compliance with venue policies, safety regulations, and operational standards across all assigned zones.
- Maintained responsibility for access control operations, including turnstiles, ticket validation areas, and restricted zones, ensuring secure entry processes for home and away supporters.
- Directed crowd safety strategies for high-density spectator areas, implementing structured queue management, controlled entry systems, and segregation procedures where required.
- Oversaw operational compliance within designated public areas, including smoking zones and perimeter control points, ensuring adherence to venue regulations and safety requirements.
- Coordinated real-time incident reporting and escalation procedures with event control teams, ensuring swift response to operational, safety, and security issues.
- Enforced stadium security policies including restricted access enforcement and re-admittance control, reducing operational risk and strengthening venue integrity.
- Supported perimeter and access road security operations in line with public safety, counter-terrorism, and venue protection protocols, safeguarding spectators, staff, and infrastructure.
Trainee Shop Manager
Farmfoods LTD
Dunstable
2024.10 - 2024.12
- Achieved enhanced operational efficiency and profitability through effective shift management in a high-volume retail environment.
- Realised ambitious sales and service goals by developing and supervising retail associates.
- Elevated team performance by leading recruitment and onboarding processes, fostering a culture of staff development.
- Resolved complex customer service and payment issues, significantly boosting customer satisfaction and retention rates.
- Generated outstanding customer experiences, resulting in increased repeat business and overall sales growth.
- Executed successful store openings and closings with meticulous inventory control and strict compliance adherence.
- Surpassed all key performance indicators (KPIs), including sales targets and customer satisfaction metrics.
Senior Concierge
Strawberry Star Group LTD
Luton
2023.08 - 2024.06
- Lead front-of-house operations within a high-end residential development of 300+ luxury apartments.
- Supervise and support a team of concierge and front desk staff, ensuring consistent delivery of premium customer service standards.
- Act as the primary point of contact for residents, handling complex requests, complaints, and VIP requirements with discretion and efficiency.
- Coordinate daily building operations including access control, contractor liaison, deliveries, and facility bookings.
- Maintain strong relationships with residents, building management, and service providers to ensure smooth operational delivery.
- Implement service improvements that enhanced resident satisfaction and response times.
- Oversee incident reporting, health & safety compliance, and escalation procedures when required.
- Support onboarding and training of new concierge staff, ensuring adherence to service standards and procedures.
External Cordon Supervisor
Wembley Stadium
Wembley
2022.01 - 2024.01
- Supervised and coordinated event security operations across designated areas, ensuring the safety, security, and smooth movement of attendees throughout high-profile events.
- Maintained effective communication with Event Control, venue operations teams, and security personnel to support real-time incident response and operational decision-making.
- Trained, briefed, and mentored stewards and security staff, ensuring teams understood deployment plans, venue procedures, and customer service expectations.
- Oversaw staff deployment and managed positions during ingress and event operations, supporting ticket verification, access control, and enforcement of venue policies including restricted-item and bag-size compliance.
- Delivered high standards of customer service while maintaining a visible security presence and resolving issues professionally and efficiently.
- Conducted security and counter-terrorism sweeps across operational areas to maintain venue integrity and ensure access was limited to authorised personnel only.
- Managed and supervised crowd control measures during live events, supporting safe movement of spectators and maintaining compliance with venue safety procedures.
- Led egress operations for crowds of up to 90,000 attendees, deploying teams strategically to control crowd flow towards transport links and reduce congestion while maintaining public safety.
- Implemented controlled hold points and crowd-management procedures to support safe dispersal and successful event closure.
- Contributed to the successful delivery of large-scale sporting and entertainment events through proactive leadership, strong communication, and effective operational oversight.
Operations Co-ordinator/Manager
Solid Linc Recruitment LTD
Luton/London
2021.01 - 2023.06
- Directed and optimised security operations across 10 commercial sites, leading a team of 40+ security professionals to deliver exceptional service standards, operational excellence, and a safe, secure environment.
- Strengthened incident management capability by implementing enhanced escalation frameworks, streamlined response procedures, and improved cross-site coordination, resulting in faster and more effective incident resolution.
- Developed, implemented, and continuously improved Security Standard Operating Procedures (SOPs) to enhance operational consistency, regulatory compliance, and overall service performance.
- Conducted comprehensive security risk assessments, threat evaluations, and vulnerability analyses, introducing targeted mitigation measures to reduce operational exposure and strengthen site resilience.
- Oversaw workforce strategy including rostering, recruitment, deployment, succession planning, and budget control, ensuring optimum staffing levels and cost-effective service delivery.
- Produced and presented detailed operational, compliance, KPI, and incident performance reports to senior leadership, supporting data-driven decisions and continuous improvement initiatives.
- Built and maintained strong client partnerships, managing Service Level Agreements (SLAs), driving service excellence, and consistently achieving contractual and operational objectives.
- Led complex incident investigations, identifying root causes, implementing corrective actions, and embedding lessons learned to strengthen security effectiveness and reduce repeat occurrences.
- Coordinated emergency preparedness, crisis response, and business continuity planning across multiple locations to maintain operational resilience and minimise disruption.
Education
Diploma - Information and creative technology, Business Management
Barnfield College
Luton 9 2017 - 8 2019
Diploma - Business Administration, BCS IT Applications skills
Training 4U Services
Luton 9 2016 - 6 2017
Skills
- Safety and crowd control
- Interpersonal communication
- Effective hiring practices
- Problem-solving skills
- Client relationship management
- Innovative resilience mindset
- Customer service excellence
- Leadership qualities
- Departmental liaison skills
- Microsoft Office proficiency
- Workplace adaptability
- Resource allocation expertise
- Persuasive communication
- Performance metrics management
- Customer relations mastery
- Operational efficiency oversight
Certification
- NVQ Level 3 Spectator safety Supervision
- SIA Door Supervisor Licence
- Diploma in Business Administration Level 3
- Diploma Information and Creative Technology Level 3
- Diploma Business Management Level 3
- BCS IT Application Skills
Timeline
Area Manager – Crowd Management
Fulham FC
2024.10 - 2026.06
Trainee Shop Manager
Farmfoods LTD
2024.10 - 2024.12
Senior Concierge
Strawberry Star Group LTD
2023.08 - 2024.06
External Cordon Supervisor
Wembley Stadium
2022.01 - 2024.01
Operations Co-ordinator/Manager
Solid Linc Recruitment LTD
2021.01 - 2023.06
Diploma - Information and creative technology, Business Management
Barnfield College
9 2017 - 8 2019
Diploma - Business Administration, BCS IT Applications skills
Training 4U Services
9 2016 - 6 2017