
Sales & Operations Manager with 15+ years' experience across telesales leadership, business management, customer service, and property portfolio management. Strong track record in driving performance, managing teams, improving processes, and delivering exceptional customer experience. Recently managed HMO and commercial properties for the family business. Now seeking a role that aligns with my lifestyle and allows me to bring my strengths in communication, leadership, and operational efficiency.
Managing HMO and commercial units including tenants, rents, maintenance, compliance, lease agreements, and property upkeep.
Led sales operations, managed reps and telesales teams, coordinated appointments, and supported strategic decisions with the CEO.
Ran day-to-day operations, surveys, scheduling, customer communication, pricing, materials, logistics, and installer coordination.
Recruited and trained one of the region's top telesales teams, drove performance, set targets, and consistently exceeded KPIs.
Top-performing telesales agent by 2006; appointment booking, objection handling, and closing.