Summary
Overview
Work History
Education
Skills
Timeline
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Uzair Basit

Finance And Accounting
Lahore,PB

Summary

The focal objective of me acquiring this job is to acquire experience in my professional life. I strive to work for progress rather than perfection. Also, I believe that I will be suitable for this position as I have a lot of potential incorporated in myself and I strongly believe that I will meet the expectations of this firm. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Moreover, it will be a great opportunity for me to learn and flourish my skills.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Representative

AllSaints
London
08.2024 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.

Customer Experience Executive

British American Tobacco
Lahore
06.2021 - 06.2024
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
  • Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
  • Established a customer feedback system, allowing for continuous improvement in service delivery.
  • Kept current on market and product trends to appropriately answer customer questions.
  • Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
  • Spearheaded the creation of a company-wide customer experience manifesto that guided all employees in their interactions with customers.
  • Oversaw the implementation of an optimized call center infrastructure to handle growing volumes while maintaining high-quality support standards effectively.

Customer Service Representative

IBEX Global (Western Union)
lahore
02.2020 - Current
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Internships

Multiple Organizations
lahore
10.2018 - 01.2019
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
  • Reviewed charts and flagged incomplete or inaccurate information.

Education

BSc (Hons) Degree in Applied Accounting -

SKANS
08.2017 - 08.2020

A Levels - Accounting

Kims
01.2015 - 1 2016

O Levels:Business -

LGS
01.2013 - 1 2014

Skills

Excellent critical thinking capacity and application

Timeline

Senior Customer Service Representative

AllSaints
08.2024 - Current

Customer Experience Executive

British American Tobacco
06.2021 - 06.2024

Customer Service Representative

IBEX Global (Western Union)
02.2020 - Current

Internships

Multiple Organizations
10.2018 - 01.2019

BSc (Hons) Degree in Applied Accounting -

SKANS
08.2017 - 08.2020

A Levels - Accounting

Kims
01.2015 - 1 2016

O Levels:Business -

LGS
01.2013 - 1 2014

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Uzair BasitFinance And Accounting