Uzair Basit
Finance And Accounting
Lahore,PB
Summary
The focal objective of me acquiring this job is to acquire experience in my professional life. I strive to work for progress rather than perfection. Also, I believe that I will be suitable for this position as I have a lot of potential incorporated in myself and I strongly believe that I will meet the expectations of this firm. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Moreover, it will be a great opportunity for me to learn and flourish my skills.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
AllSaints
London
08.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Customer Experience Executive
British American Tobacco
Lahore
06.2021 - 06.2024
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Established a customer feedback system, allowing for continuous improvement in service delivery.
- Kept current on market and product trends to appropriately answer customer questions.
- Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
- Spearheaded the creation of a company-wide customer experience manifesto that guided all employees in their interactions with customers.
- Oversaw the implementation of an optimized call center infrastructure to handle growing volumes while maintaining high-quality support standards effectively.
Customer Service Representative
IBEX Global (Western Union)
lahore
02.2020 - Current
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Internships
Multiple Organizations
lahore
10.2018 - 01.2019
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
BSc (Hons) Degree in Applied Accounting -
SKANS
08.2017 - 08.2020
A Levels - Accounting
Kims
01.2015 - 1 2016
O Levels:Business -
LGS
01.2013 - 1 2014
Skills
Excellent critical thinking capacity and application
Adept at performing under pressure or on tight deadlines
Skilled in both written and spoken communication
Skilled in performing formal presentations
Able to work alone or among a larger group
Critical thinking
International sales support
Order fulfillment
Report preparation
Good listening skills
Recordkeeping strengths
MS Office
Timeline
Senior Customer Service Representative
AllSaints
08.2024 - Current
Customer Experience Executive
British American Tobacco
06.2021 - 06.2024
Customer Service Representative
IBEX Global (Western Union)
02.2020 - Current
Internships
Multiple Organizations
10.2018 - 01.2019
BSc (Hons) Degree in Applied Accounting -
SKANS
08.2017 - 08.2020
A Levels - Accounting
Kims
01.2015 - 1 2016
O Levels:Business -
LGS
01.2013 - 1 2014