Utkarsh Sharma
Colchester
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Sales Executive
The Barn Brasserie
10.2023 - Current
- Consistently delivered exceptional customer service and upsold beverages to increase average transaction value by 15% and drive revenue growth by 10%
- Communicated menu options, promoted daily specials, and upsold beverages and additional items to increase average transaction value and drive revenue
- Managed table assignments, co-ordinated service flow between kitchen and bar staff, and prioritised tasks to ensure efficient and timely service delivery
- Addressed customer concerns, resolved order discrepancies, and accommodated dietary restrictions to maintain service standards and ensure a positive dining experience
Business Development Executive
ACB India Limited
04.2022 - 08.2023
- Identified potential clients (coal mining companies, power plants) and analysed their needs to propose ACB India Limited's coal beneficiation solutions
- Presented technical and commercial proposals, articulating the benefits of coal beneficiation (efficiency, compliance, cost savings) to client decision-makers
- Negotiated and finalised client contracts, managing the sales cycle from initial contact to agreement
- Managed client relationships, provided ongoing support, and identified opportunities for additional service offerings to ensure satisfaction
Customer Service Officer
Axis Bank
02.2020 - 08.2020
- Acquired new clients and managed a portfolio of accounts Promoted and cross-sold banking products achieving 120% of quarterly sales targets and increasing revenue by 25%
- Promoted and cross-sold banking products (loans, investments) to clients, achieving sales targets and increasing revenue
- Managed client relationships by providing financial advice, resolving queries, and ensuring customer satisfaction
- Analysed client financial data to assess needs and recommend appropriate financial solutions
Account Executive
HCL Infosystems Ltd.
04.2018 - 10.2019
- Analysed client IT needs and presented tailored solutions from HCL's portfolio (hardware, software, support)
- Managed the sales process, from client contact to order placement, using SAP ERP (MM Module) for order processing
- Collaborated with internal teams (Procurement, Order Processing, etc.) to ensure efficient order fulfilment
- Cultivated client relationships, provided support, and identified opportunities for upselling/renewals
Education
Master's - Management
University of Essex
01.2024
MBA - Business Administration
Apeejay School Of Management
01.2018
Bachelor's - Accounting & Business Management
Guru Gobind Singh Indraprastha University
01.2016
Skills
- Client Relations
- Sales Acumen
- Operational Efficiency
- Managed Key Accounts
- Healthcare industry knowledge
- Patient pathway understanding
- Strong presentation skills
- Strong communication skills
- Proficiency in MS Office
- Proficiency in CRM tools
Additional Information
Full UK Driving Licence with own car., Willing to travel extensively for field-based roles., Passionate about sales in the medical technology sector.
Why Stryker
As a proactive and target-driven professional, I am eager to apply my sales expertise, customer relationship management skills, and business development acumen to a dynamic medical sales environment. My ability to build meaningful client relationships, adapt to new challenges, and drive revenue growth aligns perfectly with Stryker's mission of making healthcare better.
Timeline
Sales Executive
The Barn Brasserie
10.2023 - Current
Business Development Executive
ACB India Limited
04.2022 - 08.2023
Customer Service Officer
Axis Bank
02.2020 - 08.2020
Account Executive
HCL Infosystems Ltd.
04.2018 - 10.2019
MBA - Business Administration
Apeejay School Of Management
Bachelor's - Accounting & Business Management
Guru Gobind Singh Indraprastha University
Master's - Management
University of Essex
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