Uthara Raveendran
London
Summary
Experienced retail professional specializing in customer engagement and service excellence in dynamic settings. Strong communication and active listening skills enable effective transaction management and personalized product recommendations. Enthusiastic about beauty and wellbeing, with a focus on ethically sourced products. Dedicated to collaboration and adaptability, ensuring alignment with brand values and enriching customer experiences.
Overview
7
7
years of professional experience
Work history
Commercial sales assistant
Zara
London, UK
2023.06 - Current
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Performed accurate cash counts at store opening and closing
- Demonstrated adaptability and cultural sensitivity in a diverse retail environment, effectively communicating with customers and colleagues from various cultural backgrounds
- Volunteered to assist new trainees in comprehending work procedures and patterns.
Sales advisor
Hennes & Mauritz (H&M Group)
London
2025.06 - 2025.09
- Managed financial transactions and supplied customers with detailed pricing information.
- Established strong rapport with a diverse customer base to optimise sales potential.
- Provided outstanding service by addressing and resolving customer queries effectively.
Management team assistant
Godino Hotel & serviced apartments
London
2024.09 - 2025.01
- Successfully prepared tenancy agreements, ensuring all legal aspects were addressed.
- Handled client communications via email and phone to maintain strong relationships.
- Oversaw inventory and operational records to optimise resource management.
- Addressed client inquiries while enhancing administrative procedures for efficiency.
Assistant Human Resources Manager/receptionist
Blue sapphire hotel
London, UK
2023.01 - 2024.01
- Act as the first point of contact for HR-related inquiries from employees, providing assistance and guidance where necessary
- Directed clerical tasks, including copying, faxing and calendar management
- Carried out room inspections ahead of customer check-in, ensuring quality standards met brand expectations
- Coordinated training programs for new and existing employees, maintaining detailed training and employee records
- Ensured compliance with HR guidelines, policies, and procedures, minimizing legal risks.
Waitress
Ceylon street restaurant
London
2023.01 - 2023.03
- Coordinated team members to take, serve and clear orders accurately and promptly
- Processed cash, credit card and voucher payments using POS terminals
- Resolved customer complaints promptly, escalating larger operational concerns
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Office assistant
Aztec info ltd
Kerala
2020.08 - 2022.03
- Supported staff with clerical tasks for well-maintained office administration
- Created filing system for contracts, records and reports
- Built and maintained strong working relationships across company, communicating clearly across written and verbal formats
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
Guest service representative
Casino hotel
Kerala
2019.06 - 2020.02
- Greeted hotel guests with warmth and professionalism, checked customers in and out promptly and politely, handling payments and processing satisfaction surveys
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction
- Maintained extensive expertise of local events, attractions and tourist hotspots to provide information to guests
- Managed reception phone calls, dealing with matters including bookings, enquiries and complaints.
Education
Higher National Diploma Aviation hospitality and travel management - undefined
Frankfinn institute of airhostess training
KochiBachelor of Commerce Finance and taxation -
The Cochin college
Kerala, IndiaMaster of Science Business -
Coventry university London
LondonSkills
- Excellent verbal communication
- Microsoft Excel, MS word, MS powerpoint
- Customer service oriented
- Detail-orientated
- Complaint handling
- Team player
- Adaptability
Timeline
Sales advisor
Hennes & Mauritz (H&M Group)
2025.06 - 2025.09
Management team assistant
Godino Hotel & serviced apartments
2024.09 - 2025.01
Commercial sales assistant
Zara
2023.06 - Current
Assistant Human Resources Manager/receptionist
Blue sapphire hotel
2023.01 - 2024.01
Waitress
Ceylon street restaurant
2023.01 - 2023.03
Office assistant
Aztec info ltd
2020.08 - 2022.03
Guest service representative
Casino hotel
2019.06 - 2020.02
Higher National Diploma Aviation hospitality and travel management - undefined
Frankfinn institute of airhostess training
Bachelor of Commerce Finance and taxation -
The Cochin college
Master of Science Business -
Coventry university London