Usman Wilson Sesay
London,Southwark
Summary
Dynamic professional with a strong foundation in problem-solving, communication skills, and team building. Demonstrates leadership and resourcefulness, remaining calm under pressure while excelling in strategic planning. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
CE0
Willis Complex -Aberdeen Beach Road
Freetown, Sierra Leone
01.2024 - 05.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
Waiter
Daflyne Restaurant
Kensington London, Kensington
07.2022 - 11.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Explained dish components clearly to inform customers' decisions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Delivered excellent customer service through friendly and polite interaction.
Waiter
Hallienham Club
London, Putney
03.2016 - 10.2022
- Liaised with kitchen staff for prompt order delivery to customers.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Handled payment transactions to guarantee smooth customer checkout process.
- Kept tables clear of used crockery, glassware and cutlery.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Verified completed orders and served guests at tables.
- Practiced healthy and safety measures to comply with regulations.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Stayed up to date on menu changes to accurately answer customer queries.
Supervisor
ACT Clean
London-Vauxhall, Lambeth
12.2013 - 10.2016
- Identified potential risks and mitigated them through proactive measures.
- Implemented company policies effectively, maintained high standards of service delivery.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Coordinated with other supervisors to maintain consistency across shifts.
- Organised team resources, resulted in improved project timelines.
- Led team meetings, ensured clear communication amongst all members.
- Monitored employee attendance records for maintaining discipline within the team.
Warehouse operator
Helleman Worldwide Logistics
Slough
02.2008 - 10.2013
- Kept clean work areas, promoting better productivity and safety standards.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Stacked pallets, creating an organised storage system.
- Assisted in inventory management, ensuring accurate records were kept.
- Used forklifts for swift movement of heavy items.
- Loaded lorries to facilitate prompt delivery schedules.
- Handled fragile goods delicately, minimising product damage during transport.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Packaged products securely for prevention of damage during transportation process.
- Verified contents of shipments against invoices for accuracy assurance.
- Demonstrated dedication to safety with regular equipment checks.
- Operation of conveyor belts ensured timely sorting of packages.
Education
Bachelor of Science - Oil and Gas
Greenwich School of Management
Greenford, Ealing 09.2016 - 07.2018
GCSEs -
Sierra Leone Grammar School
Freetown 09.1980 - 07.1985
Skills
- Problem-solving
- Communication skills
- Team building
- Calm under pressure
- Leadership
- Resourcefulness
- Strategic planning
Languages
English
Advanced
Affiliations
- Football ,Running, Reading, Movies and Travelling
References
References available upon request.
Timeline
CE0
Willis Complex -Aberdeen Beach Road
01.2024 - 05.2025
Waiter
Daflyne Restaurant
07.2022 - 11.2024
Bachelor of Science - Oil and Gas
Greenwich School of Management
09.2016 - 07.2018
Waiter
Hallienham Club
03.2016 - 10.2022
Supervisor
ACT Clean
12.2013 - 10.2016
Warehouse operator
Helleman Worldwide Logistics
02.2008 - 10.2013
GCSEs -
Sierra Leone Grammar School
09.1980 - 07.1985
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