Usman Raziq
Birmingham,West Midlands
Summary
I am a reliable individual with proactive approach to problem-solving, ensuring seamless customer support. Proficient in communication and technical troubleshooting, fostering smooth user experience. Committed to improving operational efficiency and enhancing customer satisfaction. Furthermore, I am very knowledgeable about customer service principles and adept at handling technical queries with patience and clarity. Ready to use, and further develop, skills in troubleshooting, customer support, and time management.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Helpdesk Operator
A to Z Autoparts
Birmingham, West Midlands
2024.10 - Current
- Followed up regularly on unresolved queries, ensuring complete customer satisfaction.
- Performed regular system checks for consistent performance optimisation.
- Handled sensitive information responsibly whilst resolving account access issues or password resets.
- Facilitated communication between users and IT department, streamlining operations.
- Documented all help desk interactions to maintain transparency in processes.
- Assisted colleagues during roll-out of new applications, minimising disruptions.
- Installed, configured and maintained software applications to enhance efficiency.
Education
GCSEs - English Language, English Literature, Mathematics, Computer Science, Physics
Yardleys School
Birmingham, BIR 2017.09 - 2022.07
Skills
- Proficient in Microsoft Office
- Great interpersonal skills
- Very friendly and open-minded
- Extremely honest
- Great communication skills
- Knowledgeable in IT
- 100 WPM typing speed
- Professionalism under pressure
- Multitasking efficiency
Certification
In addition, I have the following Microsoft certifications:
- Endpoint Administrator Associate (MD-102)
- Azure Fundamentals Certified (AZ-900)
As well as a CompTIA FC0-U61 qualification.
References
References available upon request.
VOLUNTEERING
Organised and managed a group of 15 people to hand out over 25 care packages containing food, hygiene supplies, and toiletries to people experiencing homelessness across Birmingham City Centre., Administered a postcode litter-picking event with a local school, ensuring the safety of the participating children., Led a neighbourhood bike-ride event with children aged 5-15 through country bike paths, putting all the necessary safety precautions in place.
Timeline
Helpdesk Operator
A to Z Autoparts
2024.10 - Current
GCSEs - English Language, English Literature, Mathematics, Computer Science, Physics
Yardleys School
2017.09 - 2022.07