Usman Raza
London,City of London
Summary
Versatile professional with a diverse skill set, consistently delivering value in team and independent settings. Demonstrates a strong commitment to achieving high standards and meeting targets. Possesses exceptional communication skills, facilitating effective interactions across various environments and with diverse individuals.
Overview
7
7
years of professional experience
Work history
Volunteer carer
Orphan House
Lahore, Punjab,Pakistan
08.2018 - 12.2025
- Provided compassionate support to individuals with diverse needs and abilities.
- Assisted with daily living activities, fostering independence and dignity among clients.
- Developed and maintained trusting relationships, ensuring emotional well-being and comfort.
- Coordinated recreational and social activities, promoting engagement and community participation.
- Communicated effectively with families and healthcare professionals regarding client progress.
- Documented care plans and observed changes in client behaviour to inform adjustments.
- Participated in training sessions to enhance caregiving skills and knowledge of best practices.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Administered medication, ensuring correct dosage and timing.
- Worked collaboratively with other carers to provide comprehensive service.
Quality and production supervisor
EGW Express
London, Essex
09.2023 - 12.2023
- Supervised daily production activities ensuring adherence to quality standards.
- Conducted regular inspections of products to identify defects and inconsistencies.
- Trained new team members on safety protocols and operational procedures.
- Collaborated with cross-functional teams to enhance production efficiency and workflow.
- Fostered a positive working environment, improving overall team performance.
- Supervised a team of 5 warehouse staff in loading and unloading glass products, ensuring the efficient and accurate handling of fragile materials.
- Coordinated the scheduling and execution of loading operations to ensure timely dispatch of orders while minimizing delays or damage to products.
- Implemented safety protocols and ensured compliance with company and industry safety standards to prevent accidents and maintain a safe work environment.
- Managed inventory control during loading processes, ensuring accurate documentation and timely reporting of stock levels.
- Worked closely with the logistics and sales teams to prioritize urgent orders and manage high-volume shipments during peak seasons.
- Trained and mentored new employees in proper loading techniques, safety procedures, and customer service protocols.
- Conducted regular inspections of loading areas to ensure cleanliness, organization, and compliance with company policies.Key Achievements:
• Reduced loading time by 40% through process optimization and improved team coordination, leading to fasterdelivery times and increased customer satisfaction.
Managing director
Sufi Medical Store
Burewala, Punjab,Pakistan
01.2019 - 09.2023
- Developed strategic initiatives to enhance operational efficiency and drive business growth.
- Directed cross-functional teams to implement organisational changes and improve service delivery.
- Cultivated relationships with clients and stakeholders to foster collaboration and support project goals.
- Analysed market trends and competitor activities to inform strategic planning and decision-making.
- Managed crisis situations with strategic planning.
- Secured new clients through targeted marketing campaigns.
- Identified market trends, leading to business expansion opportunities.
- Monitored operations to assess and highlight results.
Education
Master of Business Administration - Business, administration and law
London Metropolitan University
London 09/2023 - 09/2024
Skills
Microsoft Office proficiency
Communication platforms expertise
Email management
Lead generation
Presentation skills
Relationship management
Customer interaction
Timeline
Quality and production supervisor
EGW Express
09.2023 - 12.2023
Managing director
Sufi Medical Store
01.2019 - 09.2023
Volunteer carer
Orphan House
08.2018 - 12.2025
Master of Business Administration - Business, administration and law
London Metropolitan University
09/2023 - 09/2024
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