USMAN HUSSAIN
Birmingham,West Midlands
Summary
Customer-focused and highly organised professional with experience communicating with customers, colleagues, and members of the public in challenging environments. Confident handling enquiries, resolving issues and coordinating with different people to keep activities running efficiently. Known for remaining calm under pressure, prioritising tasks and providing a consistently professional service.
Overview
2
2
years of professional experience
Work History
Steward
SNSG
2026.05 - Current
- Welcome, assist and direct members of the public at busy events, providing clear and professional guidance.
- Communicate effectively with colleagues, supervisors, and the public to support safe and efficient event operations.
- Conduct routine safety checks and follow established working procedures.
- Report incidents promptly and share accurate information with the appropriate team members.
- Respond calmly to unexpected situations and help resolve issues before they escalate.
- Collaborate with colleagues to manage priorities and protect public safety.
Customer Service Agent
Sitel
2024.05 - 2026.02
- Managed customer calls professionally, listened carefully to enquiries and provided clear, helpful information.
- Identified customer needs and resolved concerns efficiently while maintaining high service standards.
- Communicated with customers, colleagues, and managers to progress queries and achieve KPI’s.
- Managed a busy workload and worked towards daily performance and service targets.
- Maintained accurate information while managing customer enquiries.
- Requested feedback and support when required, demonstrating a collaborative and responsible approach.
Education
A-Levels - Law, Economics and Religious Studies
King Edward VI College
Stourbridge2026-01
GCSEs - English Literature, English Language, Mathematics, Combined Science, Geography, Religious Education, French
Ormiston Sandwell Community Academy
Tividale2024-01
Skills
- Customer service: Provides a professional and helpful service while identifying needs and resolving issues efficiently
- Communication: Communicates clearly and confidently with customers, colleagues, and members of the public
- Problem-solving: Remains calm during unexpected situations and takes practical action to prevent issues escalating
- Team collaboration: Builds positive working relationships and contributes effectively to shared objectives
- Health and safety: Follows procedures carefully, completes checks and reports potential hazards promptly
- Digital skills: Comfortable using Microsoft Word, Excel, email and digital systems for administration and record-keeping
References
Available on request.
Interests
Staying active, gym and travelling
Timeline
Steward
SNSG
2026.05 - Current
Customer Service Agent
Sitel
2024.05 - 2026.02
GCSEs - English Literature, English Language, Mathematics, Combined Science, Geography, Religious Education, French
Ormiston Sandwell Community Academy
A-Levels - Law, Economics and Religious Studies
King Edward VI College