Usman Azad
Birmingham
Summary
Experienced Warehouse Operative and Administrative Assistant with a proven track record in fast-paced, high-pressure environments. Adept at managing client relationships, coordinating administrative operations, and supporting executive teams with efficiency and discretion. Known for excellent communication skills, a proactive mindset, and the ability to work independently or collaboratively to meet tight deadlines and overcome challenges.
Overview
16
16
years of professional experience
Work history
Warehouse operative (FTC)
Waterstones Booksellers Limited
Burton-on-Trent, Staffordshire
2025.08 - Current
- Reduced damages with careful handling and storage of fragile items.
- Packed orders for timely dispatch to customers and retail outlets.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Filed records to maintain accurate stock documentation.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Remote administrative assistant
Tuition360
London, United Kingdom
2023.12 - 2025.05
- Supporting a London based education company on a remote basis.
- Onboarding Teachers and Students.
- Supported accurate record-keeping with proficient data entry skills, handling personal information and payments.
- Assisted the accounts function across invoices, liaising with customers on a daily basis.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
Customer service representative
Shark Technologies
Islamabad Office (outsourced), Pakistan
2019.02 - 2023.11
- Provided support in selling a range of insurance products (Health and Home) to clients, consistently meeting or exceeding monthly sales targets.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Built and maintained a pipeline of qualified leads through cold calling, referrals, and client networking
- Conducted in-depth needs analysis to match clients with tailored insurance solutions
Qatar Air Force
Ground Defence
Doha, Qatar
2014.04 - 2019.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Secured military airbases and critical infrastructure through strategic patrols, perimeter defense, and access control operations
- Conducted rapid threat response missions as part of Quick Reaction Force (QRF) teams during exercises and live alerts
- Operated and maintained a range of infantry weapons systems, including assault rifles, machine guns, and anti-armor platforms
- Deployed observation and listening posts (OP/LP) for early threat detection and intelligence gathering
- Provided close support to air assets during takeoff and landing operations under elevated threat conditions
- Trained in Counter-IED, CBRN defense, and tactical combat casualty care (TCCC)
- Participated in joint training exercises with allied forces, emphasizing interoperability and mission readiness
- Supervised entry control points (ECPs), applying strict access protocols and vehicle search procedures
- Maintained high physical and combat readiness through continuous tactical drills and endurance programs
- Recognised for discipline, team coordination, and unwavering mission focus under operational pressure
Administrative assistant
Awan Contracting Company
Doha , Qatar
2011.01 - 2013.11
- Submitted timely reports which provided critical updates on various construction projects.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Assisted with budget preparations enabling effective financial planning for large scale construction sites.
- Supported accurate record-keeping with proficient data entry skills.
- Office management duties including budgets, reporting and meeting notes.
Desk Assistant (Freelance)
FINA Swimming World Cup
Doha , Qatar
2013.10 - 2013.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processed requests over the phone.
- Communicated with management to address issues and find solutions.
Service Coordinator (Freelance)
Arab Games
Doha, Qatar
2011.12 - 2011.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored safety compliance to maintain standards.
- Analysed account information to improve customer relations.
Protocol officer (Freelance)
Tour of Qatar Cycling Federation
Doha , Qatar
2010.02 - 2011.02
- Resolved protocol issues promptly, maintaining organisational reputation intact.
- Provided protocol training to new staff for enhancing operational efficiency.
- Streamlined guest reception process, providing a warm welcome to visitors.
- Achieved successful meetings with meticulous scheduling and planning.
- Executed proper etiquette during state functions; showcased respect towards cultural norms and traditions.
Education
GCSEs -
Pak Shama School
2001.04 -
Certificate of Higher Education - Intermediate in Commerce
Pak Shama School
IELTS A1 Language Course
British Council
Skills
- Customer relationship management systems
- Event planning expertise
- Data inputting
- Invoicing and billing experience
- Saftey & Security
- Electronic Surveillance
Languages
English
Fluent
Urdu
Native
Arabic
Upper intermediate
Timeline
Warehouse operative (FTC)
Waterstones Booksellers Limited
2025.08 - Current
Remote administrative assistant
Tuition360
2023.12 - 2025.05
Customer service representative
Shark Technologies
2019.02 - 2023.11
Qatar Air Force
Ground Defence
2014.04 - 2019.07
Desk Assistant (Freelance)
FINA Swimming World Cup
2013.10 - 2013.10
Service Coordinator (Freelance)
Arab Games
2011.12 - 2011.12
Administrative assistant
Awan Contracting Company
2011.01 - 2013.11
Protocol officer (Freelance)
Tour of Qatar Cycling Federation
2010.02 - 2011.02
GCSEs -
Pak Shama School
2001.04 -
Certificate of Higher Education - Intermediate in Commerce
Pak Shama School
IELTS A1 Language Course
British Council